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About the Role

As a General Manager, you will lead a high-performing team and oversee the success of the beloved neighborhood bakery-cafe. You will take full ownership of operations, make strategic decisions, create an environment where your team thrives, guests feel the Panera Warmth, and every shift is something to celebrate.

Responsibilities

• Own all aspects of leading the bakery-cafe team, including planning and managing staffing needs, scheduling, people development, career development, performance management, training, and succession planning.
• Hire, onboard, and train new team members while motivating, energizing, engaging, inspiring, and celebrating the entire team.
• Manage team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met.
• Create subject matter experts within your bakery-cafe by developing managers on people processes and Panera’s Guiding Values & Behaviors.
• Follow operational procedures designed to ensure your bakery-cafe successfully executes all company strategies and initiatives.
• Ensure every guest is delighted by the quality of our food, service, and staff.
• Build engaging relationships that lead to long-term, loyal guests.
• Ensure team members follow company policies and procedures and comply with all federal, state and local regulations.
• Maintain a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards.
• Maintain the bakery-cafe’s overall costs and inventory.
• Help build our Culture of warmth, belonging, growth, and trust.
• Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others!

Requirements

• Minimum age: 18 years of age.
• Proven ability to drive positive results through strong business acumen.
• Proven ability to run great shifts while directing, motivating, coaching and developing others in a fast-paced environment.
• This role requires flexible hours including nights and weekends in a fast-paced environment with shifting priorities.
• Any job offer for this position is conditional upon the results of a background check.
• Ability to lift, carry, push, or pull objects 25 pounds.
• Capability to stand and walk for up to 6 hours.
• Must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment.

Location

• Amherst, NY

Work Type

• Full-time

Experience Level

• 3+ years of restaurant General Manager experience preferred.

Education Level

• ServSafe certification (or ability to achieve).

Salary/Compensations

• $63,500 - $68,500

Benefits

• Competitive pay & eligible for quarterly bonuses
• Free on-shift meals & unlimited fountain beverages
• Paid vacation, sick time, and holidays
• Medical, dental, vision, life insurance, pet insurance & 401(k) with match available
• Career advancement & leadership development opportunities
• Tuition discounts
• Perks & rewards for team members
• Team member assistance program

About the Company

• At Panera, our leaders are celebrated for bringing out the best in their teams.
• Enjoy great perks, a welcoming culture, and the opportunity to make a real impact—every day.
• Get ready to rise and come join the fun where you will be a part of making the familiar fantastic! Because at Panera, the best thing of bread is sharing it!

Equal Opportunity

• Equal Opportunity Employer: Disabled/Veterans