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About the Role

As the Product Manager, you will deliver best-in-class digital experiences and own a significant portion of the digital product portfolio. You will be responsible for the client, advisor, and operations experience when building capabilities and features. You will play an integral role in aligning business needs to strategic delivery components prioritized by impact, cost, and time to market.

Responsibilities

• Collaborate with a cross-functional team to deliver solutions for the telephony channel, enhancing the guided omni-channel experience for cooperators.
• Lead and facilitate workshops to generate innovative ideas aimed at improving the client experience.
• Ensure delivery teams have all necessary requirements to provide a best-in-class customer experience solution.
• Partner with the analytics team to create weekly dashboards tracking the performance of the IVR and identify areas of opportunity based on insights generated.
• Develop and maintain a roadmap for the rollout of initiatives, ensuring timely and budget-compliant delivery in collaboration with delivery partners.
• Conduct market research and competitor analysis to inform product strategy and development.
• Communicate product vision and strategy to stakeholders and team members.
• Monitor and evaluate product performance, making data-driven decisions to optimize and enhance the product.
• Foster a culture of continuous improvement and innovation within the team.
• Play a leadership role in the team to ensure that solution features are in-scope, on-time and of high quality.
• Apply incremental delivery principles, drive the delivery of business value, communicate progress, elicit feedback, and enable stakeholder reviews for validation in the process.
• Review and assess opportunities for new improvements and functionality based on feedback and business objectives.
• Lead and engage your team to deliver strategic objectives through effective coaching and mentoring, identifying and developing emerging talent, and fostering an innovative, collaborative, and agile culture.
• Represent the product & client/customer by articulating a compelling vision for business capabilities and CRM products while building an ongoing operating plan for the team to manage, support and improve products.
• Build the roadmap for assigned business capabilities and requirements and contribute to the overall vision and roadmap, while driving the digital product management process end to end.
• Maintain a good understanding of clients/users (their expectation, needs and pain points) and the product and deliver this knowledge into the team to focus deliverables and priorities.
• Act as an advocate for the clients/users by owning issues, forming solutions and defining outcomes as you move the delivery of the roadmap to completion.
• Utilize a deep understanding of product and clients as well as solid internal stakeholder relationships to prioritize product needs against development.
• Influence, persuade and advise on solution strategies and directions.
• Educate the team in the business domain to help establish better understanding of the solution/product to deliver value.

Requirements

• You build strong relationships and influence cross-functional teams to drive outcomes.
• You foster a culture of innovation, experimentation, and continuous improvement.
• You are a strategic thinker who can translate vision into actionable plans.
• You communicate clearly and effectively, adapting your message to diverse audiences.
• You are comfortable navigating ambiguity and shifting priorities in a fast-paced environment.
• Detail-oriented work that requires frequent mental concentration for extended periods of time.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

Skills

• Product management
• Strategy
• Client growth
• Customer journey design
• Digital channels
• CRM/lead management platforms
• Data analytics
• Performance measurement
• Reporting
• Stakeholder management
• Communication skills

Location

• Hybrid

Work Type

• Regular Full-Time
• Hybrid (2 days in office)

Experience Level

• 3+ years of experience in product management, strategy, or client growth roles

Education Level

• Bachelor's or Master's degree in business, Marketing, Engineering, or a related field

Salary/Compensations

• $91,058.00 to $141,058+

Benefits

• Training and development opportunities
• Flexible work options
• Paid time off
• Physical and mental health programs
• Supportive workplace culture
• Paid volunteer days
• Competitive salary and incentive programs
• Comprehensive total rewards package
• Group retirement savings plans
• Pension and benefits (e.g., health and wellness, dental, disability and life coverage)
• Mental health support
• Employee assistance program

About the Company

• CGL is a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society.
• We prioritize our people, ensuring a strong culture and development opportunities that enable our team to thrive and live our purpose.
• We are a team that cares passionately about our employees, clients, and communities.