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About the Role

As an Associate Research Consultant, you will identify, validate, and document critical data for CoStar's success. You will build relationships with industry stakeholders to capture market information, enabling clients to make informed business decisions. Additionally, you will ensure clients maximize CoStar Group’s marketing and information products by assisting brokers and owners with listing exposure and training new clients on CoStar products. Your role involves curating listings to ensure maximum visibility on the platform, delivering exceptional customer support, and maintaining high-quality data.

Responsibilities

Contribute to the growth of an accurate and complete database of commercial real estate inventory.
Conduct daily inbound and outbound phone calls with brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data.
Investigate new space listings, recent sale and lease transactions, building ownership, and construction in a market.
Monitor client usage and engage clients to use CoStar products in new and effective ways.
Build and maintain mutually beneficial relationships with clients.
Act as a first point of contact for new clients and support early adoption of the product.
Provide on-going training and support to clients to increase product use and knowledge.
Partner with clients to help them position and market their properties on the CoStar platform.
Partner closely with the CoStar sales organization to effectively on-board and resolve client inquiries.
Provide exceptional service to all clients with a heavy emphasis on personal attention.

Requirements

Bachelors’ degree or equivalent experience.
Experience in a customer service environment, ideally within a corporate context.
Excellent communication skills, ability to deal with people at all levels of seniority.
Demonstrate a strong interest in the commercial real estate industry.
Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter, and develop basic formulas.
Natural curiosity, persistence, and ability to conduct thorough investigative research.
Proven success performing to metrics or key performance indicators (KPIs).

Skills

Excel proficiency
Data manipulation
Data filtering
Basic formula development
Investigative research
Customer service
Communication skills

Location

London

Work Type

Full-time

Experience Level

Associate

Education Level

Bachelors’ degree or equivalent experience

Benefits

Full private medical cover
Dental cover
Life Assurance
Member rewards
28 days annual leave
Competitive pension
Season ticket loans
Enhanced maternity and paternity pay

About the Company

CoStar Group is a leading global provider of commercial and real estate information, analytics, and online marketplaces.
Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
CoStar is the global leader in commercial real estate information, analytics and news.
Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence.
CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.

Equal Opportunity

At CoStar, we recognise the positive value of diversity and promote equality.
We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds including but not limited to; people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.