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About the Role

As a UX/UI Designer, you will work across various Research & Design projects, applying content skills and experience to solve complex design challenges. You will create evidence-based, user-centered services that help people achieve their goals by defining user journeys, developing prototypes, creating design patterns, and building client design systems.

Responsibilities

• Define and map end-to-end user and customer journeys.
• Develop prototypes from rough concepts to hi-fidelity interactive experiences.
• Create new design patterns and modify existing ones.
• Help build and design clients’ design systems.
• Design services for users that struggle online, considering disability, lack of digital confidence, age, or neurodiversity to build inclusive services.

Requirements

• Minimum 2 years’ commercial experience in UX and/or Interaction Design.
• User-centred design methodology, including conceptual sketching and visualisation, journey mapping, defining UX principles, information architecture and rapid prototyping.
• User research methods, including user needs insight and analysis, usability testing and A/B testing.
• Fluency in mobile-first and responsive design patterns.
• Proficiency in tools such as Figma or similar such as Gov.UK Toolkit.
• Ability to articulate design rationale to stakeholders, receiving and acting on feedback.
• Experience of working in multi-discipline, cross-functional teams, alongside researchers, content designers, service designers and developers.
• Knowledge of the latest Accessibility standards and inclusive design methods, including WCAG 2.2, the Equality Act and GovUK Service Manual.
• Working with design systems and creating common, shareable design patterns that maintain consistency for the user experience and ensure governance in delivery.
• Ability to design at the systems level, not just the screen level.
• A growth mindset.
• AI curious and ready to embrace opportunities.
• Basic front-end literacy, including HTML, CSS and JavaScript to have informed conversations with engineers (Desirable).
• Experience working in central and/or local government, transport, justice, health, trade, water, energy and education (Desirable).
• Understanding of the growing role and potential of AI tools in design, including prompt design, first-draft UI and code generation and designing for conversational and voice interfaces (Desirable).
• Experience in designing services that use AI to enhance the user experience and/or using AI to develop coded prototypes from your designs (Desirable).
• Appreciation of AI ethics and designing for trust, including the boundaries around automation and ability to review outputs for quality and accuracy (Desirable).
• Experience working to Agile methodology (Desirable).
• Visual / graphic design (Desirable).

Skills

• UX/UI expertise
• Experience designing services for users that struggle online
• User-centred design methodology
• User research methods
• Mobile-first and responsive design patterns
• Figma or similar tools
• Gov.UK Toolkit
• Accessibility standards
• Inclusive design methods
• WCAG 2.2
• Equality Act
• GovUK Service Manual
• Design systems
• Growth mindset
• AI curiosity
• HTML
• CSS
• JavaScript
• Agile methodology
• Visual / graphic design

Location

• London UK
• Manchester UK

Work Type

• Permanent
• Full Time
• Onsite

Experience Level

• Minimum 2 years’ commercial experience

Benefits

• Holiday entitlement, 28 days with the option to buy/sell up to 5 days (note that 3 days are held for Christmas holidays)
• Day off (on or in the week of) your birthday
• Pension eligibility, up to 5% matched contributions
• Private healthcare
• Life assurance
• Enhanced maternity and enhanced paternity and shared parental leave
• Cycle to work schemes
• Gym & retail discounts
• Regular social events/activities
• A range of other benefits from our flexible benefits package

About the Company

• Transform is a fresh alternative to Big Consulting, acting as an end-to-end transformation partner that defines, designs, builds, and operates systems to solve clients’ toughest challenges and seize their biggest opportunities.
• The company combines strategy, data, AI, technology, and change management to make an impact by improving lives, supporting citizens, streamlining workflows, and making the world a better place.
• Transform specialises in public sector and public-facing organisations, including government agencies, local authorities, energy, utilities, transportation, and healthcare, as well as dynamic brands across automotive, retail, financial services, and consumer goods.
• The Research and Service Design practice believes good design changes lives and helps organisations solve complex problems through empathy, evidence, and craft.
• They immerse themselves in user worlds, conduct research to understand contexts and systemic forces, make sense of complex systems, visualize service ecosystems, and use data to ground decisions.
• They design collaboratively with users, deliverers, managers, and commissioners to create lasting change and grow design-thinking communities.
• Their work spans central government, local authorities, justice, health, trade, and education, having transformed thousands of lives and received awards.

Equal Opportunity

• We’re committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities + those with neurodiverse traits and disabilities.
• We want you to have the best opportunity to show us who you are and what you can do.
• Please do let us know if you need any adjustments now or at any point in the recruitment process.