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About the Role

Pumpkin is seeking a Senior Product Designer to join their Experience team. This role involves collaborating closely with a Product Manager and Engineers in a fast-paced pod environment. The primary mission is to envision and scale an innovative wellness membership club by creating compelling experiences that highlight the value of preventive veterinary care and daily wellness practices, ultimately making it easier and more rewarding for pet parents to support their pet's holistic wellbeing.

Responsibilities

Collaborate closely with wellness pod leads (product, engineering) to internalize product vision, align on goals, and bring fresh perspectives.
Deeply understand the end-to-end pet owner experience to address lifelong health goals and everyday user micro-needs.
Balance annual goals, quarterly initiatives, and sprint plans to ensure day-to-day work directly impacts high-level objectives.
Foster a customer-centric culture by advocating for pet parents and veterinarians, elevating CX across the organization, and driving engagement through cross-functional teamwork.
Tailor design methods to the problem's scope and complexity, focusing on delivering maximum impact.
Create clear, highly effective sketches or wireframes where product rationale shines through regardless of visual fidelity.
Build scalable experiences within shared design systems and patterns.
Use data and user insights to validate solutions and continuously learn.
Leverage standard and emerging design/development tools to get interactive experiences into users' hands quickly.
Actively adopt emerging tech, AI tools, and automated workflows to increase product velocity and uncover new opportunities.
Bring a fresh, courageous perspective to the pet insurance space by building and demonstrating prototypes.

Requirements

5+ years of experience in UX, product design, and/or product-adjacent front-end development.
Experience designing successful digital products with a focus on user experience, conversion rate optimization (CRO), and growth/purchase funnels.
Ability to gather actionable insights efficiently without getting bogged down in overly rigid research processes.
High proficiency with modern design tools and design systems, alongside a strong desire to adopt AI integrations and low/no-code tools.
Demonstrated ability to inspire, collaborate with, and communicate effectively across engineering, product, and business stakeholders.
Strong analytical skills with a track record of translating complex constraints into simple, impactful user experiences.
Strong research skills, with the ability to fine-tune approach to specific unknowns or questions.
Demonstrated ability to collaborate with and inspire cross-functional teams.
Excellent analytical and problem-solving skills.
Strong communication and presentation skills.
Strong command of, and willingness to embrace new design/product software and technology.
Knowledge of growth, purchase funnel, and CVR optimization best practices.

Skills

UX
Product Design
Front-end Development
User Experience
Conversion Rate Optimization (CRO)
Growth/Purchase Funnels
Design Systems
AI Integrations
Low/No-Code Tools
Analytical Skills
Problem-Solving
Communication
Presentation Skills
Figma
Cursor
Claude
Adobe CS

Location

Nationwide

Work Type

Full-time

Experience Level

Senior

Benefits

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)

About the Company

Pumpkin, a subsidiary of IPH, offers premium accident & illness coverage and wellness plans for dogs and cats.
Founded in 2020, their plans help families afford advanced diagnostics and treatments – from routine to critical care – so their pets can live longer, healthier lives.
Their nationwide team of 200+ pairs pet health expertise with purpose-built technology to make care without compromise possible.
Pumpkin’s deep understanding of the science and finance of veterinary care makes them an asset to their more than 10,000 nationwide veterinary professional partners.
They are the #1-rated pet insurance brand on Google, have a 4.9-star rating on TrustPilot and are one of the fastest-growing pet health companies in the US.
They have insured over 230,000 pets and paid more than $176 million in claims since launch.
Pumpkin also offers PumpkinNow, the only urgent pay service that can pay pet parents for eligible claims before they pay vet bills.
Beyond accidents and illnesses, Pumpkin Wellness Club provides preventive care plans that help pay for everything from routine vet visits to grooming.
At Pumpkin, they believe pet parenthood is parenthood.
Their belief is why they exist: to help parents choose the best care for their loved ones – without compromise.