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About the Role

The Rooms Operation Manager supports the successful execution of all operations in the Rooms Division with a focus on Front Office. This role strives to continually improve guest and team member satisfaction while maximizing the financial performance of the department.

Responsibilities

• Supports the Rooms Operations Team by organizing, directing, and monitoring daily activities of guest services.
• Liaises with the housekeeping department and other hotel departments.
• Strives to continually improve guest and team member satisfaction and maximize the financial performance of the division.
• Maintains complete knowledge of daily house count, expected arrivals/departures, scheduled in-house group activities, all room rates, special packages, and promotions, communicating this information to appropriate staff.
• Maintains a shared knowledge base of local San Francisco destinations and activities.
• Develops, implements, and maintains programs and processes to enhance guest satisfaction and ensure efficient and profitable front office operations.
• Ensures guest needs are fulfilled and their stay is pleasurable, assisting with dining, entertainment, or transportation reservations as needed.
• Assists front office staff with the resolution of guest problems/complaints.
• Possesses and maintains thorough knowledge of hotel services, facilities, policies, and area attractions.
• Prepares accurate and timely reports as required.
• Hires, trains, supervises, motivates, and develops front office staff, managing schedules and workflow.
• Assigns duties and monitors quality of work, ensuring staff conforms to organizational policies, procedures, and safety regulations.
• Provides day-to-day guidance and oversight of subordinates, actively promoting and recognizing performance.
• Routes and/or responds to text-based inquiries from guests as a key point of contact and as part of an off-property escalation plan.
• Keeps up to date on overall team activities, identifying problem areas and taking corrective actions.

Requirements

• Two years of Hospitality Management Experience preferred.
• Experience supervising and overseeing staff in a fast-paced service industry setting.
• Lifestyle/luxury hotel experience required, opening experience a plus.
• Superior knowledge of San Francisco food, entertainment, and event options.
• Power user of guest survey, reviews, and reservation tools.
• Excellent written and verbal communication skills; extremely personable and welcoming.

Skills

• Hospitality Management
• Staff Supervision
• Guest Services
• Front Office Operations
• San Francisco Knowledge
• Guest Satisfaction Improvement
• Financial Performance Maximization
• Written Communication
• Verbal Communication
• Interpersonal Skills

Location

• San Francisco

Work Type

• Full-time

Experience Level

• Management

Salary/Compensations

• $75,000 - $80,000

Benefits

• Generous Paid Time Off plan, up to Five Weeks per Year
• Part-time Employees are also eligible for PTO
• Medical / Dental / Vision Insurance after 30 days of Service
• 401(k) Retirement Plan with Company Match
• Hotel Travel Programs
• Local Retailers Discount
• Pre-Tax Commuter Benefit
• Company Paid Basic Life Insurance and Accidental Death & Dismemberment
• Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD)
• Voluntary Supplemental Life Insurance and Accidental Death & Dismemberment
• Voluntary Critical Illness, Accident Insurance and Hospital Indemnity

About the Company

• The Beacon Grand is quintessential San Francisco, symbolizing progressive thinking while also celebrating its storied heritage.
• Launched during the Prohibition Era as the Sir Francis Drake, the fully-renovated hotel offers today’s travelers a new way to visit San Francisco.
• Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details.
• Guests are looked after by the hotel’s novel Social Hosts, who create a warm, convivial atmosphere as they facilitate stays that are personally-tailored, unique, and full of discovery.
• Inside, visitors and locals mix and mingle in communal living room and lively gathering spot, The Post Room and the iconic Starlite.
• With everything from walkable shops and restaurants to cable cars outside the front door, the central and connected Union Square location is the perfect home base for exploring San Francisco.
• Recognized on Travel + Leisure’s 2023 It List as one of “The 100 Best New Hotels in the World”.

Equal Opportunity

• Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace.
• We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws.