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About the Role

Ensures VIP guests receive exceptional service from arrival to departure by providing complimentary services and delivering dynamic service. Actively introduces guests to the property and its offerings, creating memorable experiences and handling all aspects of their stay while adhering to five-diamond/five-star standards.

Responsibilities

• Escorts guests to and from specific locations within the property.
• Performs services including ironing and steaming of clothing, shining shoes, and serving meals as requested by VIP guests.
• Prepares assigned suites for targeted VIP guests’ arrival.
• Assists guests in unpacking, packing, and the selection, care and maintenance of their wardrobe.
• Serves food and beverages as a function of hosting targeted VIP guests.
• Maintains company standards of service, cleanliness, and appearance for all areas.
• Works with safety as a priority and follows department and company safety standards, including health code compliance.
• Understands and is well versed in resort hotel features and services, including all outlets' hours of operation, activities, and events.
• Attends required training classes and incorporates knowledge gained into daily work practices.
• Maintains awareness of guest experience at all times, smiles, makes eye contact, and communicates professionally.
• Issues discretionary complimentary items to guests in accordance with the property comp matrix.
• Coordinates guests' room reservations, meals, and special events, adhering to property complimentary guidelines.
• Maintains complete knowledge of menus and beverage lists and demonstrates salesmanship in promoting these items.
• Demonstrates consistent regard and dedication to guests, colleagues, and the Company.
• Demonstrates a working knowledge of our marketplace and actively assists in building best practices.
• Demonstrates an understanding of the impact of actions and decisions on the Company, both financially and on customer relations.
• Demonstrates the courage and initiative to present new ideas and perspectives to create positive results.
• Exhibits respectful consideration of viewpoints, situations, and others.
• Puts the guest at the forefront of every decision.
• Performs other tasks as assigned.

Requirements

• Must be at least 18 years old.
• Must be able to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
• Highly fluent in Gaming, Hotel, and Food and Beverage Operations.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals.
• Ability to respond to common inquiries from other Team Members or guests.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to compute complex mathematical calculations.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to decipher various reports and maintains reports upon request.
• Strong decision-making and problem-solving skills.
• Ability to work well under pressure and deadlines.
• Must be able to interact with internal and external guests in a professional manner.
• Must be able to work varying schedules to reflect the business needs of the property.

Skills

• Exceptional service delivery
• Dynamic service
• Guest relations
• Wardrobe care and maintenance
• Food and beverage service
• Attention to detail
• Safety standards adherence
• Health code compliance
• Professional communication
• Salesmanship
• Teamwork
• Problem-solving
• Decision-making

Location

• New York City

Work Type

• Full-time

Experience Level

• Two years of experience in a food and beverage or hospitality environment and forward-facing casino environment.

Education Level

• BA or higher in Hospitality Management related field preferred.

Salary/Compensations

• $30 - $33.65

About the Company

• Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.
• We are looking to hire an enthusiastic and dedicated team of professionals.

Equal Opportunity

• The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
• We welcome the strength of diversity in our workforce.