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About the Role

As an Assistant General Manager at Philz, you will partner with the General Manager to create a store environment that embodies the Philz culture. You will coach a team to provide exceptional customer service, foster an inclusive environment, and execute company initiatives to drive financial results and operational success. You will embody Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real.

Responsibilities

Oversee a mission-driven, values-based Philz Team Member culture.
Remain up-to-date on all Philz Policies and procedures.
Evaluate staffing levels and assist in the interview process.
Create a community focused on providing an exemplary customer experience.
Role model exceptional customer connections and uphold store service standards.
Confidently coach Team Members to ensure they meet expectations.
Maintain an operationally and financially solid environment.
Develop a deep understanding of store performance to drive improvements and achieve financial goals.

Requirements

3+ years of experience in a retail or customer service environment.
Strong communication skills.
Ability to manage a fast-paced environment while maintaining a positive attitude.
Strong leadership skills and the ability to coach others.
Must either have secured a Food Manager certification or successfully complete the Philz Coffee Food Manager certification within the first 30 days of employment.
Ability to operate a variety of machines, tools, and equipment.
Visual acuity to make general observations regarding safety and accuracy of work.
Ability to remain in a stationary position for a minimum of 3 hours.
Ability to stand, walk, stoop, and kneel.
Ability to lift up to 50 pounds intermittently and lift 3 pounds to shoulder height repetitively.
Ability to grasp, finger, and reach.
Ability to express or exchange information by means of the spoken word.

Skills

Customer service
Leadership
Coaching
Communication

Work Type

Full-time

Experience Level

3+ years

Education Level

Food Manager certification

Salary/Compensations

$32.00 to $34.00 per hour

Benefits

Medical insurance
Dental insurance
Vision insurance
Company-paid basic life insurance
Optional family life insurance
401(k) with company match
Flexible spending accounts
Health savings account with company contribution
Hospital indemnity
Accident insurance
Critical illness insurance
Commuter benefits
Mental health support
Holiday pay
Vacation time
Sick time
Team Member discounts
Free drinks
Discounted beans
Philz swag
Opportunities for growth and advancement

About the Company

At Philz, we’re doing something bigger than coffee - we’re building culture and community.
We believe that warmth, authenticity, kindness, positivity and passion can Better People’s Days — one cup and one customer at a time.
We make sure that every Philz is an inclusive, fun, creative and vibrant workplace; a spot where you can be yourself, dress the way you want and have flexibility in your schedule to live your best life.
Philz maintains a policy regarding the employment of relatives and individuals with close personal relationships. Candidates with family members or close personal relationships currently employed by Philz may be subject to additional review to ensure there are no conflicts of interest, supervisory relationship concerns, or impacts on team performance and morale.