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About the Role

We are looking for a dynamic and results-focused Manager, Client Success for our Toronto branch who will oversee a key projects service delivery team to enable and ensure the success of highly strategic client projects! This is a stakeholder facing role that requires you to establish and manage processes at a high standard, drive the consulting team to achieve those expectations, and engage effectively with clients to understand and address their needs.

Responsibilities

Work with the service delivery team to ensure service delivery meets the expectations of our enterprise clients
Monitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed
Work with the recruitment team to create accurate job requirements and collaborate throughout the hiring process to achieve successful and high-quality hires
Ensure that new team members are properly on-boarded and role expectations are clearly understood
Remove barriers and roadblocks to help team members complete their work
Facilitate a constructive and supportive quarterly Career Life Planning (CLP) experience
Act as the owner of the change and escalation processes, ensuring high levels of performance, reporting accuracy and establishing delivery improvement activities when required
Ensure accurate forecasting
Attention to and tracking of timesheets, vacation requests, and training
Consistent, effective reporting on your business
Manage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projects
Act as a Long View ambassador, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
Drive solution innovation within your team aligned to client and market demands
Effective engagement with Account Teams to support client requirements
Point of escalation for clients
Establish and maintain strong relationships with key clients in order to understand their business and how to best support them

Requirements

15+ years of experience in a consulting or professional services environment, with 10 of those years being in a managerial role that included full financial accountability
Proven experience in leading IT professional services delivery: managed IT services, business transformation, security, and cloud adoption across all major public cloud providers
An understanding of Agile projects, enterprise architecture frameworks (TOGAF, Zachman)
Expertise to guide clients through ERP implementations (MS Dynamics 365), from analysis and design to deployment and ongoing improvement
Exceptional leadership with proven ability to lead large teams and the willingness to mentor junior staff
Strong financial acumen, with experience managing complex budgets in excess of $8MM annually
Passionate about customer satisfaction and service improvement

Skills

Agile projects
Enterprise architecture frameworks (TOGAF, Zachman)
ERP implementations (MS Dynamics 365)
Leadership
Mentoring
Financial acumen
Customer satisfaction
Service improvement

Location

Toronto

Work Type

Full-time

Experience Level

15+ years of experience
10 years of managerial experience

Salary/Compensations

$106,400 - $139,650 a year
Expected salary range plus 20% variable earnings

Benefits

Great people and culture
Interesting work
Access to the latest technologies
Flexible environment
Fun is one of our core values

About the Company

Long View is one of North America’s most dynamic IT providers.
We create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging.
Our company’s core pillars are Integrity, Competence, Value, and Fun.
90% of Long View team members rated Long View as a good or great place to work!

Equal Opportunity

Long View is an equal opportunity employer.
We are fostering an inclusive environment.
We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.