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About the Role

This role is part of Marketing Services, enabling campaigns, customer communications, and engagement through campaign management, audience management, and channel execution. Within Channel Execution, the role independently builds, configures, tests, deploys, and optimizes email communications, customer journeys, and digital experiences. It applies content personalization, templates, offers, decision logic, and channel capabilities to support business objectives. The role partners with business and technical stakeholders to translate requirements into execution-ready solutions, ensuring accurate, efficient delivery aligned with customer experience goals. The role applies channel execution, digital marketing, and marketing technology expertise to build, test, deploy, monitor, and optimize customer-facing experiences while contributing to operational excellence through process improvements, issue resolution, and the adoption of new channel capabilities.

Responsibilities

Independently configure, test, deploy, monitor, and support multichannel marketing campaigns, communications, customer journeys, and digital experiences.
Develop and maintain content, templates, messages, offers, decision logic, and other channel components in alignment with business needs, customer experience goals, and execution standards.
Execute testing, optimization, and improvement across customer communications and digital experiences.
Support test-and-learn initiatives, analyze results, identify channel opportunities, and recommend enhancements that improve customer engagement, operational efficiency, and execution quality.
Troubleshoot channel, content, and delivery issues while maintaining channel health and effectiveness.
Partner with business and technical stakeholders to understand campaign objectives, customer experience requirements, and channel capabilities.
Translate business needs into execution-ready solutions, evaluate channel-specific considerations, and provide recommendations that support successful delivery of customer communications, journeys, and digital experiences.
Apply working knowledge of channel execution platforms, marketing technologies, customer journey capabilities, content management processes, and digital marketing practices to support complex execution activities.
Contribute to the implementation, testing, and adoption of new channel capabilities, features, and process improvements that enhance execution effectiveness and scalability.
Apply established controls, governance practices, quality assurance procedures, and channel execution standards to support compliant, accurate, and risk-aware campaign delivery.
Perform audits, validation activities, and issue resolution while ensuring communications and customer experiences meet business, operational, regulatory, and customer experience expectations.

Requirements

High School Diploma or GED
2-3 years of experience supporting and executing marketing campaigns, digital marketing, customer communications, content publishing, website management, customer engagement programs, or related functions.
1+ years experience applying analytical and problem solving skills to manage deliverables, follow defined workflows, and support campaign or data-driven initiatives.
3-5 years of experience supporting and executing marketing campaigns, digital marketing, customer communications, content publishing, website management, customer engagement programs, or related functions.
1+ years experience using marketing technology and digital platforms to configure, publish, test, deploy, monitor, and optimize customer communications, campaigns, content, journeys, and experiences.
Skilled in applying marketing and customer experience practices to troubleshoot execution issues and improve performance and processes.
Bachelor’s Degree in Marketing, Marketing Information Systems, Business, Communications, Digital Media, Information Systems, Computer Science, or a related field; or equivalent knowledge and experience.
Experience with enterprise marketing automation, customer engagement, journey orchestration, and campaign platforms such as Adobe Journey Optimizer, Salesforce Marketing Cloud, Braze, Epsilon PCM, Acoustic, or similar technologies.
Experience delivering personalized, multichannel customer communications and digital experiences using content management, dynamic content, testing, and optimization platforms such as Adobe Experience Manager, Movable Ink, or similar technologies.
Knowledge of HTML, CSS, XML, web technologies, content publishing, digital asset management, analytics tagging, and tracking implementation.
Ability to travel up to 5% quarterly
Must be work authorized in the United States on a full time basis without the need for any sponsorship now or in the future.
Cannot offer employment to F-1 (student) visa holders.

Skills

Marketing Campaigns
Campaign Execution
Content Management
Content Publishing
Digital Experiences
Email Marketing
Digital Marketing Platforms
Hyper Text Markup Language (HTML)
Stakeholder Consultations

Location

Remote
Hybrid

Work Type

Regular
Full time

Experience Level

Senior Associate

Education Level

High School Diploma or GED
Bachelor’s Degree

Salary/Compensations

$63,200.00 - $101,100.00
$72,700.00 - $126,400.00
$63,200.00 - $111,200.00
$69,500.00 - $126,400.00
$69,500.00 - $116,300.00
$69,500.00 - $111,200.00
$72,700.00 - $116,300.00
$63,200.00 - $111,200.00
$72,700.00 - $116,300.00
$63,200.00 - $101,100.00
$69,500.00 - $111,200.00

Benefits

Medical, prescription drug, dental, vision, and other voluntary benefits
Basic and optional life insurance
Supplemental medical plans
Short and long-term disability
Six weeks of 100% paid parental leave
401(k) plan
11 paid holidays
Flexible Time Off (FTO) program
80 hours of Paid Sick and Safe Time (“PSST”)
40 hours of Illinois PSST
40 hours of Illinois Paid Leave
Purchase company stock
Annual incentive bonus

About the Company

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture.
We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally.
Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial® (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers.
Our payment solutions deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, technology, electronics, jewelry, home and specialty apparel through our co-brand and private label credit cards and pay-over-time products providing choice and value to our shared customers.
Additionally, we offer Bread Financial general purpose credit cards and saving products that empower our customers and their passions for a better life.
Bread Financial proudly marks 30 years of success in 2026.
To learn more about our global associates, our performance and our sustainability progress, visit breadfinancial.com or follow us on Instagram and LinkedIn.
Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).

Equal Opportunity

The Company is an Equal Opportunity Employer.
Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
The Company participates in E-Verify.
The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Applicants with criminal histories are encouraged to apply.
The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws.
The Company will provide accommodations to applicants needing accommodations to complete the application process.
Applicants with disabilities may contact the Company to request and arrange for accommodations.
If you need assistance to accommodate a disability, you may request an accommodation at any time.
Please contact the Recruiting Team at TaOps@breadfinancial.com.