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About the Role

The Front Desk Clerk is the gatekeeper to the Residences, responsible for enforcing HomeRise policies to ensure safe and decent housing for residents. This role involves monitoring building activities, providing security, and responding to emergencies, while maintaining a professional and welcoming environment as the first point of contact for visitors.

Responsibilities

• Follow all rules and procedures outlined in the Housing Operations manual, Employee Handbook, and HomeRise House Rules.
• Follow new and revised procedures as developed and distributed.
• Monitor daily common area activities of building residents and guests.
• Maintain building security.
• Screen all visitors to the building.
• Maintain complete and accurate building logs, records, and journals.
• Respond to building emergencies in compliance with the Property Management manual.
• Treat residents with respect and dignity, showing courteous behavior and patience.
• Assist residents in completing work orders, incident reports, and complaints.
• Assist the Building Manager with administrative tasks as directed.
• Maintain a clean and presentable work area, building entry, and lobby.
• Accurately complete incident reports and complaints.
• Attend All-Staff meetings and scheduled Front Desk Clerk meetings unless prohibited by work schedule.
• Perform other duties as assigned.

Requirements

• High School diploma or GED required.
• Willingness to learn and follow directions.
• Good-humored, courteous, and professional demeanor, even under pressure.
• Organized with attention to detail.
• Ability to remain calm and responsible during emergencies.
• Understanding of and ability to communicate with diverse types of people.
• Ability to be a part of a team.
• Commitment to helping formerly homeless people regain and maintain their independence.
• Applicants are encouraged to learn basic computer word processing and databases.
• Ability to appropriately respond to and resolve conflict.
• Understanding of and experience working with issues of homelessness and recovery.
• Valid phone number required.

Skills

• Basic computer word processing
• Databases
• De-escalation
• Conflict resolution

Location

• 850 Broderick St, San Francisco, CA 94115

Work Type

• Full-Time
• Onsite

Education Level

• High School diploma or GED

Salary/Compensations

• $25.13 per hour

Benefits

• 100% employer-paid employee healthcare options (Kaiser or Sutter)
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• FSA for childcare expenses
• FSA for medical expenses
• FSA for commuter expenses
• 403(b) retirement investment plan with employer match
• Employee Assistance Program
• Paid on-the-job training
• Career advancement opportunities
• Professional development opportunities
• Annual Education Benefit with paid time off
• PTO (2 weeks accrued for the first 12 months, 3 weeks accrual from 13-36 months)
• 14 paid holidays
• One floating day for birthday
• Sick time accrual
• Employee Referral Program
• HERO Award
• Sabbatical leave after 5 years of service

About the Company

• HomeRise believes that home has the power to stabilize a person’s life.
• HomeRise provides people experiencing homelessness with a place to call home combined with support services, like mental health services and job training.
• HomeRise organizes residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness.
• HomeRise is building a new future for neighborhoods and the city.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
• HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.