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About the Role

The Manager Labor Relations is responsible for managing labor relations, including grievance, mediation, arbitration, and negotiations processes. This role involves collaborating with leadership, Legal, and Crew Relations for unionized work groups to maintain positive relations and company culture. The ideal candidate is an effective communicator, consensus builder, comfortable in non-routine environments, and a skilled influencer with strong time and project management skills.

Responsibilities

Serve as the point person for all People department labor issues concerning Flight Operations/Dispatch, including administering and implementing collective bargaining agreements (CBA).
Act as the People liaison during grievance, mediation, arbitration, and negotiations processes.
Partner with operational leaders, Crew Relations, and Legal departments to ensure CBA and legal compliance.
Oversee grievance, mediation, and arbitration processes and strategy.
Support grievance mediation and collective bargaining negotiations, including acting as first chair.
Conduct research, analysis, and prepare memoranda on Labor Relations issues.
Serve as the subject matter expert on pilot/dispatcher concerns, tracking and driving resolution through project management and stakeholder accountability.
Provide recommendations to leadership for driving change in areas influencing direct relationships with workgroups, including policy review.
Create and deliver Labor Relations training, including investigative and discipline drafting.
Counsel operational leaders and drive consensus on Labor Relations processes.
Oversee the development and growth of direct reports and contribute to the development of other LR team members.
Perform other duties as assigned.

Requirements

Bachelor's Degree in a relevant field OR High School Diploma/GED with at least four (4) years of previous relevant work experience.
Five (5) years of labor relations experience, including drafting/negotiating collective bargaining agreements.
Three (3) years of leadership experience.
Experience presenting and facilitating in front of senior leadership.
Ability to appropriately compile and utilize data to make decisions.
Ability to communicate and influence at all levels of the organization.
Familiarity with the Railway-Labor Act and knowledge of labor relations laws and best practices.
Knowledge of other airlines’ labor issues and collective bargaining agreements.
Proficient knowledge and use of Microsoft Office Suite products (Outlook, Word, Excel, etc.).
Available for overnight travel (30% to 50%).
Able to work flexible hours.
Must pass a pre-employment drug test.
Must be legally eligible to work in the country in which the position is located.
Authorization to work in the US is required; this position is not eligible for visa sponsorship.

Skills

Communication
Consensus building
Influencing
Time management
Project management
Research and analysis
Microsoft Office Suite

Location

Remote

Work Type

Hybrid
Full-time

Experience Level

5 years of labor relations experience
3 years of leadership experience

Education Level

Bachelor's Degree
High School Diploma/GED

Salary/Compensations

$103,000.00 - $170,000.00 per year

Benefits

Performance bonuses
Restricted stock units
Healthcare benefits
401(k) plan and company match
Crewmember stock purchase plan
Short-term and long-term disability coverage
Basic life insurance
Free space available travel on JetBlue

About the Company

JetBlue values: Safety, Caring, Integrity, Passion and Fun.

Equal Opportunity

JetBlue is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.