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About the Role

The School of Public Policy’s (SPP) Admissions Counselor supports all aspects of the multi-deadline application and pre-enrollment processes for the School’s graduate programs, supporting the conversion of domestic and international applicants to enrolled students.

Responsibilities

• Supports the student application completion process and serves as the admission and financial aid advisor for prospective and newly accepted students.
• Maintains admission process tracking data and works with partners to provide student services and communications during the pre-enrollment lifecycle of a student.
• Serves as an interface between multiple university offices to provide student services that leads to a high rate of application completion and enrollment conversion.
• Creates and maintains admissions procedures for the graduate programs.
• Evaluates domestic and international students’ academic records including foreign transcript review.
• Reviews admission documents for completeness.
• Follows up regularly with the applicants on required documents for timely completion of the application.
• Manages application triage and renders admissions decisions when appropriate based on established criteria or coordinates with admission committees for review and decisions about admissions and financial aid support to applicants.
• Tracks and manages admissions offers and deposits to optimize established enrollment yield goals.
• Facilitates student record creation and communicates application status and decisions.
• Facilitates visa document issuance to international students.
• Trains and supervises student staff.
• Supports and participates in admissions and yield related events as required.
• Supports special projects based on the needs of the School and other duties as assigned by supervisors.
• Serves in a back-up role for other School staff as appropriate and needed.

Requirements

• Bachelor's Degree and 1 year of administrative experience.
• Excellent interpersonal communication skills with the ability to create and maintain harmonious relationships with a diverse population of staff, faculty, students and off-campus constituents and work both independently and to be part of an effective team.
• Flexibility to work with initiative and willingness to take on a variety of tasks related to the successful operation and administration of the unit.
• Ability to work effectively under pressure and varying situations with independence, competent judgment and discretion.
• Extensive organizational skills and attention to detail with the ability to complete assignments in a timely manner, balancing the demands of concurrent and potentially competing projects.
• Excellent writing skills with the ability to effectively communicate critical messaging to a student audience.
• Ability to collect data from multiple sources and create new reports that add value to program goals.
• Excellent computer usage skills including email, spreadsheets (including formulas), word processing, and databases.
• Ability to investigate a situation, seek out additional information, and resolve discrepancies.
• Ability to think through problems, organize information, identify key factors and underlying causes to generate solutions.
• Ability to read, understand, apply and explain rules, regulations and policies/procedures related to duties.
• Ability to understand and follow complex oral and written instructions and create effective and efficient work processes.
• Ability to exercise sound judgment and maintain confidentiality.

Skills

• Interpersonal communication
• Teamwork
• Initiative
• Flexibility
• Working under pressure
• Organizational skills
• Attention to detail
• Writing skills
• Data collection
• Report creation
• Computer proficiency (email, spreadsheets, word processing, databases)
• Problem-solving
• Following instructions
• Judgment
• Confidentiality
• Admissions and application processing
• International academic documents review
• Customer service
• CRM application management

Location

• Amherst

Work Type

• Full Time
• Hybrid

Experience Level

• 1 year of administrative experience
• Experience working in higher education
• Experience in admissions and application processing
• Customer service experience

Education Level

• Bachelor's Degree

Salary/Compensations

• Pay Grade: PSSAP Grade 25
• Refer to Professional Staff Hiring Ranges

About the Company

• The School of Public Policy (SPP) is part of the College/School/MBU: Social & Behavioral Sciences at the University.