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About the Role

The Membership Service Agent will provide a high level of customer care to the diverse patron base, as well as providing clerical and general office support, at the May Center.

Responsibilities

• Greet and record all members, walk-ins, class attendees, guests, and sales appointments in a friendly and professional manner.
• Ensure all memberships are current and valid.
• Assist with guest check-in, including introducing to appropriate team member.
• Ensure all required waivers are completed, when applicable.
• Receive member feedback and discern the appropriate resolution actions are taken in a timely fashion.
• Ensure feedback information is shared with the appropriate stakeholder(s).
• Process monetary transactions including memberships, guest passes, pro-shop purchases, personalized services, and drop-in sessions.
• Balance cash drawer at the beginning and end of each shift.
• Process membership-related forms.
• Promote and assist customers with Pro-shop items.
• Facilitate proper restocking of all Pro-shop items.
• Receive and distribute mail, packages and messages to appropriate staff.
• Handle phone calls.
• Complete training to assist with handling emergency/alarm situations.
• Assist with May Center special projects on an as-needed basis.
• Perform other related duties as assigned or requested.

Requirements

• High School graduate or equivalent preferred.
• Extensive customer service experience.
• Friendly and outgoing personality with strong verbal communication skills.
• Cashier experience.
• Experience in being responsible for balancing a cash drawer.
• Proficient in the use of Microsoft Office Suite.
• Experience using a CRM, member management software is a plus.
• Experience and comfort with operating a muti-line phone system.
• Great attention to detail and ability to multitask.
• Retail sales and/or fitness/sports related experience a plus.
• CPR certification preferred.

Skills

• Customer service
• Clerical support
• Office support
• Cash handling
• Microsoft Office Suite
• CRM software
• Member management software
• Multi-line phone system operation
• Attention to detail
• Multitasking
• Retail sales
• Fitness/sports knowledge
• CPR certification

Work Type

• Full-time

Education Level

• High School graduate or equivalent

Salary/Compensations

• $45,000