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About the Role

This role manages international air import shipments from pre-alert through final delivery, working directly with overseas offices, airlines, CFS facilities, and customers to keep shipments moving smoothly and on time. This is a great opportunity for someone who wants to take ownership of their shipments from start to finish, with room to grow within the company.

Responsibilities

Manage air import shipments from receipt of pre-alert through final delivery
Review MAWB, HAWB, commercial invoices, packing lists, arrival notices, and other shipping documentation for accuracy
Verify flight details, routing, arrival dates, piece counts, weights, and consignee information
Track shipments from origin through arrival and availability
Monitor airline and CFS availability and coordinate freight recovery, transfer, and delivery
Prepare arrival notices and process freight releases
Coordinate with truckers for pickup and final delivery
Monitor shipments through proof of delivery and close files promptly
Provide complete documentation to the Customs Brokerage team for entry preparation
Monitor customs clearance status and communicate any holds or documentation issues
Coordinate with Brokerage on CBP, FDA, USDA, or other government agency holds when applicable
Escalate discrepancies involving manifests, documentation, or shipment details
Serve as the primary operational contact for assigned air import accounts
Provide proactive shipment updates, communicating delays, holds, and delivery issues promptly
Respond to customer emails and requests professionally and within service standards
Understand and follow individual customer SOPs
Communicate with overseas offices and agents regarding bookings, pre-alerts, documentation, and routing
Follow up on missing or incorrect documentation before cargo arrival
Identify and escalate recurring origin issues
Coordinate with airlines and CFS facilities on cargo availability, charges, and release status
Coordinate pickup appointments and trucking arrangements
Monitor free time to help minimize unnecessary storage costs
Obtain PODs and investigate delivery discrepancies as needed
Review operational charges for accuracy before file closing
Enter applicable airline, CFS, trucking, and agent charges
Maintain complete shipment files per company record-retention requirements
Close files promptly once requirements are met

Requirements

3-4 years of direct air import freight forwarding experience (required)
Strong working knowledge of international air freight import procedures
Experience handling MAWB and HAWB documentation
Familiarity with airline and CFS operations
Working understanding of U.S. Customs clearance procedures
Experience coordinating truckers and final delivery
Ability to manage multiple shipments and priorities at once
Strong written and verbal communication skills
Strong attention to detail and documentation accuracy
Proficiency with freight-forwarding systems, Microsoft Outlook, Excel, and related business applications

Skills

Air Import Operations
MAWB
HAWB
Customs Clearance
Freight Forwarding Systems
Microsoft Outlook
Microsoft Excel

Location

Jamaica, NY 11413

Work Type

Full-Time
On-site

Experience Level

3-4 years

Salary/Compensations

$45,000–$55,000/year

Benefits

Competitive salary
Excellent benefits package
Room for growth within the company
Collaborative, hands-on team environment

About the Company

Global logistics and freight forwarding company