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About the Role
Manage relationships with Small and Medium Enterprise customers, ensuring their satisfaction and driving product direction through customer feedback.
Responsibilities
- Manage the relationship with Small and Medium Enterprise customers.
- Ensure customer satisfaction.
- Renew and upsell client base quarterly.
- Ensure proper deployment of new and upsold services.
- Connect regularly with existing customers and perform technical checkups.
- Serve as the primary point of contact for customers.
- Assist with customer inquiries with the help of Support, Pre-Sales, or Management.
- Gather customer feedback, details, and use cases.
- Deliver customer data to the internal organization/Product Manager to drive product and company direction.
- Work closely with Pre-Sales to help close customers from a technical perspective.
Requirements
- Ideal candidate will come from a security and systems/networking background.
- General knowledge of current IT security fields including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT and Audit Tools, other enterprise security solutions.
- Knowledge in a variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, FISMA, SCAP etc.
- Knowledge of Auditing Frameworks a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP etc.
- Must possess an excellent work ethic with a 'make it happen' attitude.
- Excellent written and verbal communication skills.
Skills
- Network Security
- IT-Auditing
- Policy Compliance
- SaaS
Location
- Remote
Work Type
- Remote
- Occasional travel
Experience Level
- 2-3 years of experience in the Software-as-a-Service (Saas) industry providing Network Security, IT-Auditing and Policy Compliance solution and applications
Salary/Compensations
- $95,000 - $120,000 [OTE] per year
Benefits
- Comprehensive and highly competitive benefits package
About the Company
- Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Equal Opportunity
- Qualys is an Equal Opportunity Employer, please see our EEO policy.