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About the Role

HELP USA is seeking an Intake Supervisor to manage shelter sites during evening, night, and weekend shifts, serving as the primary contact for new clients and guiding them through the intake process.

Responsibilities

• Enter client data into DHS' CARES database.
• Participate in bed counts and report census counts to IVC.
• Supervise and coordinate daily intakes, bed assignments, and client service tasks.
• Supervise subordinate staff.
• Collaborate with external entities for language access.
• Ensure optimal customer service for clients.
• Handle community relations and liaise with authorities.
• Ensure compliance with NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless regulations.
• Assume direct service/program responsibilities if staffing is insufficient.
• Collaborate with DHS PD to ensure facility security and safety.

Requirements

• Obtain FDNY F-80 certification within 3 months.
• High School Diploma or GED required; Associate or Bachelor's degree preferred.
• Proficiency in Microsoft applications.
• Demonstrated extensive experience in residential facility settings.
• Capability to obtain and uphold First Aid/CPR certification.

Skills

• Bilingual (English/Spanish) a plus.

Location

• 1122 Franklin Avenue, Bronx, NY 10456

Work Type

• Full-time

Experience Level

• Supervisor

Education Level

• High School Diploma or GED
• Associate's Degree
• Bachelor's Degree

Salary/Compensations

• Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution.

About the Company

• HELP USA is one of the nation's largest non-profit homeless services providers and low-income housing developers.
• We serve at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
• With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.

Equal Opportunity

• EOE. A Drug-Free Workplace.