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About the Role

Canadian Hearing Services (CHS) is seeking a Supervisor, Hearing Care Counselling to provide leadership and support to counselling staff, ensuring services meet organizational, professional, and funder standards. This role offers clinical and operational leadership to a dispersed team, focusing on person-centered services for clients who are Deaf, deafened, hard of hearing, or older adults.

Responsibilities

• Provide leadership and support to counselling staff.
• Deliver services in accordance with organizational standards, professional practice requirements, and funder expectations.
• Provide clinical and operational leadership to a provincially dispersed team.
• Support staff in delivering person-centered services.
• Manage performance.
• Facilitate staff development.
• Consult on complex client situations.
• Monitor program outcomes.
• Ensure compliance with professional standards, policies, and legislative requirements.
• Write reports.
• Develop presentations.
• Engage in advocacy.
• Manage stakeholder relationships.

Requirements

• Valid driver’s license.
• Access to a vehicle.
• Must be legally eligible for employment in Canada.
• Vaccines (COVID and others) are a requirement of the job unless an exemption on medical grounds pursuant to the Ontario Human Rights Code is provided.

Skills

• Interpersonal skills.
• Communication skills.
• Conflict resolution skills.
• Problem-solving skills.
• Leadership skills.
• Supervision skills.
• Mentoring skills.
• Team development skills.
• Knowledge of issues affecting Deaf, deafened, and hard of hearing individuals, including older adults with acquired hearing loss.
• Knowledge of communication access tools, assistive technologies, and accessibility practices.
• Knowledge of Ontario's health and social service systems and applicable legislation.
• Clinical judgment.
• Ethical decision-making.
• Person-centered approach.
• Strengths-based approach to service delivery.
• Report writing.
• Presentation development.
• Advocacy.
• Stakeholder relationship management.

Location

• Ontario
• Toronto

Work Type

• Permanent
• Full-time
• Hybrid

Experience Level

• 3-5 years of progressive experience in counselling, program administration, staff supervision, or healthcare service delivery.

Education Level

• Degree in Social Work, Counselling, Psychology, Gerontology, or a related human services field.

About the Company

• Canadian Hearing Services (CHS) is the leading provider of services and products enabling Deaf and hard of hearing Canadians to overcome participation barriers.
• CHS is the largest and only Accredited organization of its kind in North America.
• CHS is a modern, progressive, and professional organization with a strong history and positioned for growth.
• In 2021, CHS achieved Accreditation with Exemplary Standing from Accreditation Canada, the first national organization serving Deaf and hard of hearing Canadians to earn this distinction.

Equal Opportunity

• Canadian Hearing Services is an equal opportunity employer and supports an affirmative action hiring process for Deaf and hard of hearing applicants.
• Accommodation, accessible formats, and communication supports for the interview will be provided upon request in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).