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About the Role
iCapital is seeking an Annuities Analyst to join the growing Annuities Platform team. This role sits at the intersection of client operations, technology integration, and strategic execution, offering a meaningful opportunity to drive platform excellence while directly supporting senior leadership on high-impact initiatives. This individual will serve as a key operational partner across internal teams, owning client onboarding workflows and contributing to configuration efforts within Hexure, now part of iCapital, and related platforms.
Responsibilities
- Own end-to-end onboarding for Wealth Managers and financial professionals, coordinating across internal stakeholders to deliver a consistent, high-quality experience from intake through activation.
- Configure and maintain annuity products on the platform, ensuring product data integrity and timely updates in alignment with business requirements.
- Collaborate on Hexure integration and configuration under senior direction, supporting implementation, testing, and optimization of annuity product setups to ensure accuracy and a seamless client experience.
- Support senior management in advancing high-level operational and strategic objectives, including preparing materials, synthesizing platform data, and acting as a reliable execution partner on cross-functional initiatives.
- Serve as a collaborative liaison to the Sales team, proactively communicating platform capabilities and operational timelines to support client acquisition and retention goals.
- Partner with Engineering teams to identify, escalate, and resolve platform issues, contributing to a feedback loop that improves long-term platform reliability.
- Manage client expectations through proactive communication, structured issue tracking, and timely resolution of operational inquiries.
Requirements
- Bachelor's degree is required; concentration in finance, business, or a related field is preferred
- 2–5 years of operational or client-facing experience in the financial services industry, with demonstrated exposure to annuities or insurance products is strongly preferred
- Experience with Hexure or comparable insurance and annuity configuration platforms is a strong plus
- Proven ability to work cross-functionally and support senior stakeholders, comfortable translating strategic priorities into operational action
- Exceptional communication and relationship management skills, able to interface confidently with clients, partners, and internal leadership
- Highly organized with strong attention to detail, capable of managing multiple workstreams and prioritizing effectively in a fast-moving environment
- Self-starter with a proactive, solutions-oriented mindset and a genuine desire to contribute to a high-growth fintech organization
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) required; familiar with CRM or operational tools is a plus
Skills
- Annuities
- Insurance products
- Hexure
- Financial services
- Client onboarding
- Platform configuration
- Microsoft Office (Word, Excel, PowerPoint)
- CRM
- Operational tools
Location
- New York, NY
Work Type
- Hybrid
Experience Level
- 2-5 years
Education Level
- Bachelor's degree
Salary/Compensations
- $75,000 - $80,000
Benefits
- Salary
- Equity for all full-time employees
- Annual performance bonus
- Employer matched retirement plan
- Generously subsidized healthcare
- 100% employer paid dental
- 100% employer paid vision
- 100% employer paid telemedicine
- 100% employer paid virtual mental health counseling
- Parental leave
- Unlimited paid time off (PTO)
About the Company
- For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
Equal Opportunity
- iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.