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About the Role
Oversees Cage Operations on a shift basis, providing leadership, direction, and mentoring. Ensures adherence to company policies and procedures while fostering a safe and welcoming work environment.
Responsibilities
- Provides leadership, direction, and mentoring to the Cage Operations team on a shift basis.
- Provides input for team member performance objectives and evaluations.
- Schedules and supervises team members, verifies timesheets, and assigns shift work.
- Assists with the implementation of Cage Operation strategic plans.
- Trains Cage team members.
- Reviews Cage records for accuracy and prepares reports.
- Monitors and reports all discrepancies and suspicious cash activities.
- Witnesses and verifies Cage transactions when required.
- Responds to and resolves escalated cage issues.
- Liaises and communicates effectively with all appropriate operational departments.
- Develops and cultivates strong working relationships with all stakeholders.
- Ensures compliance with licensing laws, health and safety, and other statutory regulations.
- Performs other duties as assigned or directed.
Requirements
- Minimum 3 years of experience in gaming supervision.
- Food Safety Certification.
- Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
- Computer literacy in MS Office.
- Ability to successfully obtain a Gaming License.
Skills
- Leadership
- Mentoring
- Supervision
- Scheduling
- Training
- Record Review
- Reporting
- Discrepancy Monitoring
- Communication
- Stakeholder Relationship Management
- Compliance
- MS Office
Location
- Site level
Work Type
- Non-traditional work hours
Experience Level
- 3 years of experience in gaming supervision
Education Level
- Post Secondary education in Business/Finance or a suitable combination of education and experience an asset