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About the Role

Hope House is an abstinence-based, recovery-focused shelter supporting adults experiencing homelessness and addiction. The Case Manager reports to the Hope House Program Manager and ensures safe operations, consistent policy implementation, accurate data collection, and high-quality participant engagement. The primary goal is to address participant needs and foster a transformational community to support transitions to drug treatment or stable housing and self-sufficiency.

Responsibilities

• Manage an assigned caseload of up to 25 program participants.
• Conduct interviews and administer assessments to understand client needs, situations, and potential risks.
• Create an Individual Transition Plan outlining specific goals, objectives, and interventions.
• Establish and maintain relationships with partner organizations and referring agencies.
• Monitor participant progress and reassess needs to ensure goal plan relevance and effectiveness.
• Educate and empower participants with knowledge and skills for self-sufficiency.
• Respond to and manage crisis situations.
• Maintain appropriate, professional, and ethical boundaries.
• Be punctual, flexible, and reliable.
• Maintain accurate participant records on The Salvation Army Social Services Database and other required systems.
• Attend all required staff, Corps, and Divisional meetings and training.
• Facilitate small group instruction and facilitation as indicated on the program schedule.
• Attend community-based meetings as needed or requested by management.
• Identify appropriate resources, programs, and services for clients and make referrals.
• Coordinate with various service providers to ensure holistic needs are met.
• Assist in planning, preparation, and execution of special functions.
• Drive and/or escort participants to appointments or services.
• Perform data entry, data collection, and data reporting.
• Support program operations as staffing needs require.
• Perform other reasonably related duties as assigned.

Requirements

• Minimum of two years of experience providing social services to marginalized populations, specifically adults in recovery, reentry, or drug treatment.
• Minimum of one year experience providing case management or demonstrated experience in peer mentorship, group facilitation, treatment plans, or working with program participants.
• Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency.
• High school diploma or equivalent.
• CA Driver's License.
• First Aid and CPR certification (within first seven days of employment – company provided).
• Tuberculosis clearance (within first fourteen days of employment, company provided).

Skills

• Strong verbal and written communication skills.
• Proficiency in Microsoft Suite (Outlook, Excel, Word, Power Point).
• Strong data entry, data collection, and data reporting skills.
• Ability to work with adults with extreme behavioral health challenges.
• Ability to have a flexible work schedule.
• Ability to express empathy and foster a collaborative alliance.
• Excellent organizational skills.
• Ability to work under pressure with little direct supervision.
• Excellent time management skills.
• Strong electronic communication skills.
• Knowledge of San Francisco social services, government resources, community resources, healthcare services, mental health support, and housing services.
• Knowledge of co-occurring disorders and trauma-informed environment.
• Culturally competent and able to work with a highly diverse population.

Location

• San Francisco

Work Type

• Full-time

Experience Level

• Minimum of two years of experience providing social services
• Minimum of one year experience providing case management

Education Level

• High school diploma or equivalent
• Associate’s Degree (Preferred)
• Bachelor’s Degree (Preferred)
• Community Health Worker Certificate (Preferred)
• Certified Alcohol and Drug Counselor (Preferred)

Benefits

• First Aid and CPR certification (company provided)
• Tuberculosis clearance (company provided)

About the Company

• Hope House is an abstinence-based, recovery-focused shelter that supports the housing and recovery needs of adults experiencing homelessness and struggling with addiction.
• The program is designed to guide participants on their journey toward recovery, stability, and self-sufficiency.
• Onsite services include case management, life skills, recovery support, benefits acquisition, and connections to withdrawal management and detox, as well as streamlined access to residential drug treatment.
• The program also helps participants secure placement into sober living, permanent supportive housing or other suitable opportunities.
• The Salvation Army Social Services Database

Equal Opportunity

• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.
• A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.
• The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.
• The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church.
• The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission.
• The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.
• I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an “at-will” nature, which means that the Employee may resign at any time and the Employer may discharge the Employee at any time with or without cause.
• It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.