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About the Role
Hanover Bank is seeking a full-time Fraud Manager to oversee all fraud investigations, recovery, and mitigation of unusual activity. This role involves fraud prevention, detection, investigation, tracking, and reporting on fraud losses, as well as analyzing customer account activity to mitigate fraud. The position will also collaborate with the Director of Deposit and Retail Operations for operational oversight.
Responsibilities
- Serve as the main point of contact for retail and online account investigations, disputes, and fraud.
- Oversee fraud and suspected fraudulent activity reported by customers, employees, or systems.
- Monitor and analyze real-time payment channels for high-risk transactions and online account opening decisions.
- Investigate potential and confirmed fraud transactions across various channels (check, ACH, wire, debit card, new account, account takeover, P2P, identity theft) to recover funds.
- Assist in updating debit card transaction rules within the bank's EFT module.
- Collect evidence and financial documentation to support fraud claims.
- Collaborate with vendors to verify controls and identify system gaps for fraud prevention strategies.
- Proactively raise issues and keep management informed of ongoing risk or fraud activities.
- Create fraud notification reports and coordinate with BSA/AML, Security, Deposit, and Retail Operations departments on SAR-related activity.
- Stay current with fraudulent activity and market trends.
- Update policy, procedures, and training documentation, and facilitate training for retail staff on fraud-related items.
- Assist management with risk assessments for deposit accounts and bank services.
- Oversee and report on Deposit and Retail Operations processes and trending volumes.
- Assist the Director of Deposit and Retail Operations with Account Analysis and Cash in Transit processes.
- Support oversight of day-to-day operations, ensuring efficiency and accuracy in transaction processing.
- Perform account and system reconciliations for operational accounts.
- Coach, mentor, and empower a team to meet departmental objectives.
- Ensure adequate controls are in place to manage risk associated with all bank products and services.
Requirements
- Bachelor's Degree from a four-year college/university.
- 5+ years of relevant work experience within the retail, e-commerce, and/or payments industry.
- Strong knowledge of the operational and fraud management life cycle and industry trends.
- Strong bank regulatory knowledge including Reg E and Reg CC.
Skills
- Excellent interpersonal skills and ability to interact with employees, vendors, and other banks.
- Strong communication, verbal, and written skills.
- Ability to function independently within a multi-task environment.
- Demonstrates problem-solving and decision-making skills.
- Fraud-related certification is a plus.
- NACHA certification (AAP and/or APRP) is a plus.
Location
- Hauppauge, NY
Work Type
- Full-time
Experience Level
- 5+ years of relevant work experience
Education Level
- Bachelor's Degree
Salary/Compensations
- $94,879.00 - $116,227.00 per year
Benefits
- Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options)
- Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D)
- Company-paid Long-Term Disability Insurance
- Additional Life and AD&D Insurance for employee, spouse, and dependents
- Voluntary Short-Term Disability Insurance
- Pet Insurance
- Legal Services Plan
- Accident Insurance
- Hospital Indemnity Insurance
- Cancer Care Insurance
- 401(k) Plan with Company Match
- Paid Personal Time Off (PTO)
- Paid Company Holidays
- Annual Performance Bonuses
- Annual Salary Increases
- Company-sponsored Events
- Employee Contests and Recognition Programs
About the Company
- Hanover Bank fosters a culture of embracing diversity, valuing inclusion, and showing respect.
- The bank is committed to personal and corporate growth, striving to deliver exceptional service, foster community impact, and help team members achieve professional goals.
- Employees are empowered, engaged, and encouraged to collaborate.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, disability or protected veteran status.