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About the Role
This position serves as the first point of contact for all CHPC employees seeking technical assistance, providing Level I and II end-user support of Information Technology throughout the CHPC network, as well as new systems deployment. Responsibilities include providing end-user support through the IT help desk for all hardware, software, telecommunications, and audio-visual training and support.
Responsibilities
- Provides end-user support of all hardware, software, telecommunications technologies, and campus audio-visual equipment training and support.
- Troubleshoots, resolves, and maintains personal computers and other hardware devices including servers, campus audio-visual equipment, pagers, phones, etc.
- Images, configures, tests and deploys corporate-owned devices including but not limited to laptops, desktops, tablets and smartphones.
- Conducts appropriate one-on-one formal and informal training sessions for computer users.
- Creates learning materials to support training.
- Assists in the implementation of hardware and software applications.
- Provides timely, appropriate, and knowledgeable responses to end-user issues.
- Creates a stress-free atmosphere for users to ask questions and share concerns.
- Promptly, effectively, and accurately replies to IT help desk tickets.
- Performs other duties as required.
Requirements
- Demonstrates knowledge of software used throughout the organization.
- Experience with Microsoft Intune for device enrollment, configuration profiles, compliance policies, and application deployment strongly preferred.
- Demonstrates strong analytical and problem-solving skills.
- Demonstrates the ability to apply technology in a clinical environment.
- 1 to 2 years of experience in an end-user support position within a LAN/WAN environment preferred.
- 1 to 2 years of experience with various microcomputer repair techniques.
- Working knowledge of Microsoft Office 365 preferred.
- Experience with Microsoft Intune and/or Microsoft Endpoint.
Skills
- Hardware support
- Software support
- Telecommunications support
- Audio-visual training and support
- Personal computer troubleshooting
- Hardware device maintenance
- Server maintenance
- Campus audio-visual equipment maintenance
- Pager support
- Phone support
- Device imaging
- Device configuration
- Device testing
- Device deployment
- Microsoft Intune
- Device enrollment
- Configuration profiles
- Compliance policies
- Application deployment
- One-on-one training
- Learning material creation
- Hardware application implementation
- Software application implementation
- Analytical skills
- Problem-solving skills
- Communication skills
- IT help desk ticket management
- Microsoft Office 365
- Microsoft Endpoint
Location
- On site
Work Type
- Monday-Friday
- 8am-4pm
- On call rotation
Experience Level
- 1 to 2 years of experience in an end-user support position
- 1 to 2 years of experience with various microcomputer repair techniques
Education Level
- Associate degree in computer science (or related field) preferred
- ITIL certification Preferred
Salary/Compensations
- $27 to $33/hour
Benefits
- Employer 401k contribution regardless of employee participation
- Match on employee contributions
- Health Insurance with vision component copayment plan
- High deductible health plan (FT status)
- HSA with high deductible health plan twice annual Employer contribution (FT status)
- Dental Insurance (FT status)
- Flexible Spending Account (FT status)
- Paid Time Off PTO
- NYS Sick Leave
- Tuition Assistance Program