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About the Role

The Residential Case Manager provides supportive counseling to assist residents in achieving individual long and short-term goals and objectives, and crisis intervention as required. Major responsibilities include service provision and documentation, facility safety and security monitoring, customer service, and crisis management.

Responsibilities

• Work with an assigned caseload of residents to provide support services.
• Implement individual service plans to assist residents in attaining rehabilitation goals.
• Maintain, develop and document accurate case records, regular progress notes and individual service plan summaries for each resident.
• Offer instruction and service delivery in any of 11 different service categories through role modeling, guidance, assistance, and support.
• Manage crises within the residence and intervene appropriately to minimize risk of potential harm to residents, staff, and damage to property.
• Notify appropriate supervisor and document events on the appropriate forms.
• Order, supervise, and count medication in accordance with Licensed Housing Medication Policy and Procedures, where applicable.
• Provide counseling to clients/residents as required.
• Lead recreational, counseling, and other rehabilitation groups.
• Escort clients in the community to medical, benefit, or other pertinent appointments.
• Assist with entitlement related services, including activating benefits and applying for One Shot Deals.
• Coordinate and participate in community activities.
• Document significant building activities and events in the Communication Logbook.
• Perform light maintenance and housekeeping skills, such as picking up or emptying garbage, mopping up spills, shoveling snow, etc.
• Ensure all resident visitors provide identification and sign in the Visitor Log.
• Conduct monthly fire drills.
• Assess and respond to resident situations, including the utilization of de-escalation techniques.
• Report crises, untoward incidents, and emergencies immediately to the clinical staff on call and document such events in the program log, incident reports, and on appropriate forms in a timely manner.
• Maintain accurate client case records, including writing progress notes and creating service plans, when needed, and as promulgated in PCMH Policies and Procedures.
• Participate in residential staff meetings.
• Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.
• Performs other duties, consistent with the goals and objectives of the program, as assigned by the Program Director, Regional Director, or other agency administration.

Requirements

• A minimum of a bachelor’s degree, preferably in a Human Service discipline, is required.
• Minimum of two years of experience working as a case manager, or counselor in a residential, mental health or related setting (Residential Case Manager II).
• An associate degree, preferably in a Human Service discipline, and related experience (5+ years), (Residential Case Manager I).

Skills

• Supportive counseling
• Crisis intervention
• Service documentation
• Safety and security monitoring
• Customer service
• Crisis management
• Role modeling
• Guidance
• Assistance
• Support
• Medication management
• Group leadership
• Community escort
• Entitlement services
• Community activities coordination
• Logbook documentation
• Light maintenance
• Housekeeping
• Visitor management
• Fire drills
• De-escalation techniques
• Incident reporting
• Progress note writing
• Service plan creation

Location

• 972 Washington Ave Residence - Bronx, NY 10456

Work Type

• Full Time

Experience Level

• 2+ years experience (Residential Case Manager II)
• 5+ years experience (Residential Case Manager I)

Education Level

• Bachelor's degree in Human Services (preferred)
• Associate degree in Human Services (preferred)

Salary/Compensations

• $29.73 - $29.73 Hourly

About the Company

• JOB SCOPE: The Residential Case Manager provides supportive counseling to assist residents in achieving individual long and short-term goals and objectives, and crisis intervention as required by individual residents. Major areas of responsibility include providing and documenting services, monitoring the safety and security of the facility, providing good customer service, and exercising good judgment in managing crises.