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About the Role

NTT DATA's State, Local, and Education Division seeks a Client Delivery Senior Director with deep private cloud delivery leadership, executive client management capability, and a proven record of successfully leading complex IT service delivery programs. This role will provide strategic direction, lead cross-functional delivery teams, and oversee execution for private cloud, infrastructure, and managed services environments supporting public-sector clients.

Responsibilities

Serve alongside the COO, the overall Account Manager, a Senior Account Director, and the delivery leadership team to establish private cloud delivery strategy, define operational priorities, strengthen client relationships, and identify opportunities to improve service performance, productivity, and delivery efficiency.
Provide senior executive-level expertise and technical guidance for major private cloud, infrastructure, managed services, and transformation programs.
Collaborate across cross-functional organizations to align private cloud operations, delivery workstreams, governance practices, and client-facing service improvement initiatives.
Partner with finance, account, and delivery teams to manage budgets, resource allocations, operational performance, risk mitigation, and customer commitments.
Direct multiple concurrent solutions.
Oversee private cloud service operations.
Ensure alignment with enterprise architecture and lifecycle standards.
Partner with senior account and customer stakeholders to drive continuous improvement.
Support employee engagement, resource planning, operational governance, documentation, release management, security and accessibility compliance, and executive-level issue resolution.

Requirements

Minimum of ten (10) years of overall IT service delivery, infrastructure, application, or private cloud delivery experience, including responsibility for full lifecycle delivery from planning and design through implementation, operations, and continuous improvement.
Minimum of five (5) years of experience leading, managing, and developing technical, delivery, or operations teams in client-facing environments.
Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent combination of education and relevant experience.
Prior experience with large-scale service delivery management.
Prior experience with executive level stakeholder management.
Demonstrated executive presence with the ability to engage senior customer stakeholders, lead delivery governance discussions, and resolve complex service delivery issues.
Ability to travel periodically to customer or NTT DATA locations to support account governance, delivery reviews, and executive customer meetings.
Excellent written and verbal communication skills, with the ability to translate technical delivery status, risks, and recommendations into executive-ready messages.

Skills

Private cloud delivery leadership
Executive client management
Leading complex IT service delivery programs
Strategic direction
Cross-functional team leadership
Private cloud service operations
Enterprise architecture alignment
Lifecycle standards alignment
Continuous improvement
Budget management
Resource allocation
Operational performance management
Risk mitigation
Customer commitment management
Employee engagement
Resource planning
Operational governance
Documentation
Release management
Security compliance
Accessibility compliance
Executive-level issue resolution
Managed infrastructure
Service-oriented architecture
Enterprise platform solutions
In-house, private cloud, public cloud, hybrid infrastructure, vendor, and partner-delivered services management
Large-scale cloud management platforms
Private cloud operating models
Infrastructure modernization
Managed services delivery
Service level management
Incident escalation
Operational reporting
Customer satisfaction
Project management
ITIL
Cloud certifications
Infrastructure certifications
Security certifications
Service management certifications

Location

Austin, Texas (US-TX), United States (US)

Work Type

Hybrid
On-call duties as needed
Travel up to 25%
Presence in the NTT DATA office two (2) to three (3) days per week
Onsite participation in customer meetings as needed

Experience Level

Senior Director
Minimum of ten (10) years of overall IT service delivery, infrastructure, application, or private cloud delivery experience
Minimum of five (5) years of experience leading, managing, and developing technical, delivery, or operations teams

Education Level

Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent combination of education and relevant experience.

Salary/Compensations

$164,025 - $273,375

Benefits

Medical insurance with an employer contribution
Dental insurance with an employer contribution
Vision insurance with an employer contribution
Flexible spending account
Health savings account
Life insurance
AD&D insurance
Short term disability coverage
Long term disability coverage
Paid time off
Employee assistance program
401k program with company match
Additional voluntary or legally-required benefits

About the Company

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100.
Committed to accelerating client success and positively impacting society through responsible innovation.
One of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
Consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.
A Global Top Employer with experts in more than 50 countries.
Offers clients access to a robust ecosystem of innovation centers as well as established and start-up partners.
Part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, NTT DATA hires locally to NTT DATA offices or client sites to provide timely and effective support tailored to each client’s needs.
While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements.
For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs.
NTT DATA is committed to staying flexible and meeting the evolving needs of both our clients and employees.

Equal Opportunity

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
For our EEO Policy Statement, please click here.
If you'd like more information on your EEO rights under the law, please click here.
For Pay Transparency information, please click here.