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About the Role

This role is responsible for achieving personal and store sales goals, developing lasting client relationships, and providing staff supervision and guidance while ensuring the highest customer service standards are maintained.

Responsibilities

• Meet personal and store sales goals.
• Develop personal sales techniques and assist in developing associates’ sales techniques to maximize sales.
• Utilize elevated levels of sales and service to maximize sales performance.
• Demonstrate an in-depth knowledge of the merchandise.
• Monitor all details after closing a sale, including shipping, alterations, and special requests, to ensure customer satisfaction.
• Ensure all sales-related policies and procedures are maintained.
• Maintain a keen interest in the fashion industry and market trends.
• Support and encourage staff to provide the highest level of customer service.
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction.
• Assist sales associates with various customer service issues.
• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management.
• Assist in the training of sales staff in all areas of appropriate register usage and maintenance.
• Understand and properly execute all management register functions.
• Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork.
• Participate in inventories.
• Ensure the selling floor is neat, organized, stocked, and reflects the correct visual image at all times.
• Assist in the implementation and maintenance of all merchandising/visual directives.
• Ensure deliveries are processed properly in a timely manner.
• Identify product concerns in a timely manner.
• Communicate inventory needs to support the business goal.
• Ensure image and grooming standards are professional and reflective of the brand image at all times.
• Adhere to work schedule, inclusive of time and attendance.
• Support and assist in follow-up for all training programs and seminars.

Requirements

• Minimum 2 years specialty retail experience.

Skills

• Sales techniques
• Customer service
• Merchandise knowledge
• Risk management
• Physical security
• Store cash controls
• Inventory management
• Register usage and maintenance
• Management register functions
• Stock, shipping, and receiving protocols
• Merchandising/visual directives
• Communication

Location

• Onsite

Work Type

• Full-time

Experience Level

• Minimum 2 years specialty retail experience

Salary/Compensations

• Local Minimum Wage up to 24.00 USD

About the Company

• Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
• If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
• At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process.

Equal Opportunity

• The Company is an equal employment opportunity employer.
• The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
• The Company also prohibits harassment of applicants and employees based on any of these protected categories.
• If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.