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About the Role

Days Inn, an emergency shelter for asylum-seeking families with children in Brooklyn, New York, is seeking a Residential Aide to ensure client safety, facility security, and smooth operations. This role involves direct client interaction, escorting clients to appointments, and collaborating with the Social Services team.

Responsibilities

• Conducting intake and orientation for new clients, including explaining processes, rules, and regulations, copying and filing IDs, and assigning rooms.
• Conducting and documenting patrols to ensure client compliance with site rules and regulations for health and safety.
• Ensuring clients receive timely notices of meetings and appointments, and escorting them when necessary.
• Distributing meals to clients.
• Managing the inventory and security of possessions for clients who do not return to the site.
• Using the DHS CARES system to track vacancies, code clients, and print rosters.
• Documenting any incidents that occur during the shift.

Requirements

• High School Diploma or equivalent OR equivalent experience and skills.
• FDNY F-02 Fireguard Certificate required (30-day allowance to obtain).
• NYC Food Handler’s Certification (30-day allowance to obtain).
• Work experience in a residential facility.
• Experience and capacity to work with people experiencing homelessness or other disadvantaged people.
• Strong relationship and customer service skills.

Skills

• Bilingual fluency is strongly preferred.

Location

• Brooklyn, New York

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or equivalent

Salary/Compensations

• Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution.

About the Company

• At HELP USA, we work to ensure that everyone has a place to call home.
• We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
• With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.
• We hope that you will consider joining our team in the fight against homelessness.

Equal Opportunity

• EOE.
• A Drug-Free Workplace.