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About the Role

In the Pension Services Division, we cultivate connection with our more than 2 million valued members by striving for excellence through counseling and administering benefits for retirees, active members, and employers. This role offers the opportunity to create meaningful experiences by learning the ins and outs of our business alongside a committed and collaborative community. We offer a competitive compensation package with benefits, a retirement pension, and work/life balance in a dynamic environment.

Responsibilities

Actively participates in the TRS Benefit Processing training program.
Performs research and analysis of member records to ensure accuracy and completeness of information and to determine eligibility for benefit or service.
Verifies member’s name, address, and other demographic information.
Reviews the member account to determine amount of creditable service and/or eligibility for routine refund, retirement, and reinstatement of withdrawn service.
Updates or corrects demographic information.
Updates member service information.
Communicates with members, school districts, alternate payees, attorneys, executors, and other interested parties to verify or obtain member information and to provide information regarding complex agency laws, regulations, procedures, and processes.
Utilizes TRS systems to retrieve and research member data.
Reviews documents for authenticity and accuracy and processes requests relating to assigned benefit program(s).
May process lump sum refunds of member contributions.
May prepare cost statements for purchase of TRS service.
May verify the legitimacy of beneficiary designations and finalizes payments for death claims.
May process retirement estimates.
May finalize applications for retirement and authorizes entry onto the annuity payroll.
May process retirement applications.
May review Power of Attorney documents.
Utilizes TRS system to process benefit requests.
Reviews and validates the work of other Benefit Processors for accuracy, completeness, and correct application of routine laws, policies, and procedures.
Assists in training and providing technical assistance to team members on Benefit Processing related laws, regulation, policies, procedures, and processes.
Assists in analyzing and recommending changes to departmental procedures and systems.

Requirements

High school diploma or GED.
One (1) year of full-time experience in banking, accounting, claims processing, benefit processing, or a customer service-related position involving interpreting, applying, and communicating complex laws, regulations, and policies or related experience (for Benefit Processor Associate).
Three (3) years of full-time directly related, progressively responsible experience in banking, accounting, claims processing, benefit processing, or a customer service-related position involving interpreting, applying, and communicating complex laws, regulations, and policies or related experience (for Benefit Processor).
One (1) year of full-time experience in TRS Pension Services or a TRS position requiring the interpretation and application of agency laws, rules, policies, and processes (for Benefit Processor).
Experience may be concurrent.
Associate’s or Bachelor’s degree from an accredited college or university (Preferred).
Experience reviewing government, legal, or financial documents (Preferred).
Experience processing retirement benefits claims (Preferred).
Knowledge of TRS benefit programs.
Knowledge of TRS benefit programs, laws, regulations, policies, procedures, and systems related to assigned functions.
Knowledge of general office procedures and basic customer service principles.
Skill in planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, and completing detailed work with a high degree of accuracy.
Skill in reviewing documentation; properly applying complex laws, regulations, rules, and policies; and making decisions based on sound judgment.
Skill in using a computer in a Windows environment with Microsoft Office word processing, spreadsheet, and other business software, and performing data entry at a moderate speed with a high degree of accuracy.
Skill in effectively communicating detailed and technical information.
Skill in providing quality customer service.
Ability to establish and maintain harmonious working relationships with co-workers, agency staff, and external contacts.
Ability to work effectively in a professional team environment.

Skills

Benefit Processing
Customer Service
Interpreting Laws, Regulations, and Policies
Communication
TRS Systems
Microsoft Office
Data Entry
Planning
Organizing
Prioritizing
Attention to Detail
Decision Making
Teamwork

Location

TRS Headquarters Building 1
4655 Mueller Boulevard
Austin, Texas, 78723
United States

Work Type

Unclassified Regular Full-Time
Onsite

Experience Level

Benefit Processor Associate
Benefit Processor

Education Level

High school diploma or GED
Associate’s degree (Preferred)
Bachelor’s degree (Preferred)

Salary/Compensations

Benefit Processor Associate: $48,000-$55,000 annually
Benefit Processor: $55,000-$68,384 annually

Benefits

Competitive compensation package
Benefits
Retirement pension

About the Company

In the Pension Services Division, we cultivate connection with our more than 2 million valued members by striving for excellence through counseling and administering benefits for retirees, active members, and employers.
It is our goal to ensure our members have personalized service for pension benefits every day.
Joining our fast-paced team you’ll have the opportunity to create meaningful experiences by learning the ins and outs of our business alongside a committed and collaborative community.
Through coaching and mentorship, you’ll gain the skills you need to achieve your career goals at TRS while earning member trust and making a positive impact in their lives.