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About the Role
Carefirst Seniors & Community Services Association is seeking an On Call Worker to join their Home Care Team. This role involves responding to after-hours calls and managing scheduling issues for clients and Personal Support Workers.
Responsibilities
- Answering the after-hours on-call cell phone for the Home Care services at your own home
- Act as a first respondent for any issues or situations that may arise outside of normal business hours
- Handle client’s and/or Personal Support Worker’s scheduling issues
- Notify clients of all schedule changes in a timely manner and document all on-call activities on the computer software AlayaCare
- Maintain an electronic on-call log of all telephone communications
- Keep the supervisor informed of any issues or occurrences
- Attend unit meetings and in-service training
Requirements
- High school diploma or equivalent
- Prior experience in staffing coordination or home care scheduling preferred
- Available to work outside normal business hours during early mornings (7am-9am), evenings (5pm-12am), weekends (7am-12am), and statutory holidays (7am-12am)
- Self-motivated with the initiative to handle situations in a professional manner
- Excellent written and verbal communication skills
- Able to perform duties remotely with minimal supervision
- Proficient computer skills in Microsoft Office is an asset
- Speak fluent English and a second language that reflects the community, eg. Cantonese, Mandarin
- A valid vulnerable sector police record check completed within one year
Skills
- Staffing coordination
- Home care scheduling
- Written communication
- Verbal communication
- Remote work
- Minimal supervision
- Microsoft Office
- Cantonese
- Mandarin
Location
- Remote
Work Type
- Part Time Permanent
- Casual
- On Call
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent
Salary/Compensations
- $19 – $20 hourly
Benefits
- Comprehensive Orientation Program
- Training and Education Subsidy
About the Company
- Carefirst Seniors & Community Services Association is a non-profit charitable community services agency established since 1976.
- Our spectrum of services has grown from the delivery of Chinese meals-on-wheels service to a full range of community support services, covering the whole Greater Toronto Area.
- With a staff of 500 members (including full-time and part-time staff) and the help of a pool of 850 active volunteers, we serve over 15,000 clients a year, including seniors, adults, youth with physical, social, emotional and health challenges. 3,000 of whom are "home-bound" and frail.
Equal Opportunity
- Carefirst is an equal opportunity employer.
- We are also committed to an environment that is barrier free.
- If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation.