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About the Role

Signarama of North Stonington is seeking an organized, customer-focused Inside Sales Support Specialist to be a welcoming first point of contact for our customers and a dependable link between sales, design, production, vendors, and delivery. You will listen carefully, help customers turn ideas into effective signage solutions, prepare accurate estimates and orders, and keep projects moving through clear communication and complete records.

Responsibilities

Respond promptly and professionally to customers in person, by phone, and by email.
Ask thoughtful questions to understand each customer’s goals, budget, timing, brand, and application; recommend appropriate solutions and escalate technical, design, pricing, permitting, or installation questions when needed.
Prepare straightforward estimates and work orders, clearly documenting scope, quantities, materials, inclusions, exclusions, assumptions, timelines, and customer decisions.
Maintain accurate customer, estimate, work-order, approval, deposit, artwork, tax, payment, and follow-up records in company systems.
Confirm that approved proofs, scope details, artwork, contact information, and required payments are complete before work advances.
Monitor project milestones and provide timely updates regarding approvals, information needs, payments, pickup, delivery, and installation.
Secure required deposits and assist with final payment collection and order closeout.
Follow up on open quotes, completed orders, inactive accounts, referrals, reviews, and approved marketing campaigns; conduct professional outbound calls to help develop new business.
Coordinate with vendors on sourcing and with design and production teams to ensure clear, accurate handoffs and quality results.
Support invoicing, reporting, filing, closeout, and other administrative or store duties as assigned.
Maintain a clean, organized, professional front counter, lobby, and sample area.
Protect confidential customer and company information.

Requirements

Experience in customer service, inside sales, retail, administration, or account coordination preferred.
Excellent verbal and written communication, spelling, grammar, proofreading, data-entry, and follow-up skills.
Strong organization and attention to detail, with the ability to manage multiple priorities accurately.
Comfortable using email, phones, Microsoft 365, CRM/POS systems, and basic business math; willing to learn sign products, software, and production workflows.
Working knowledge of basic sales, relationship-building, and telephone outreach principles.
Professional judgment, discretion, reliability, and a team-first approach.
The employee must be able to sit or stand for extended periods, walk, reach, and safely handle samples and routine office materials, with or without reasonable accommodation.

Skills

Customer service
Inside sales
Retail
Administration
Account coordination
Verbal communication
Written communication
Spelling
Grammar
Proofreading
Data-entry
Follow-up
Organization
Attention to detail
Microsoft 365
CRM/POS systems
Basic business math
Sales principles
Relationship-building
Telephone outreach principles

Location

North Stonington

Work Type

Full-time
Hourly
Onsite

Experience Level

Depending on experience

Education Level

High school diploma or equivalent required

Salary/Compensations

$22–$26 per hour

Benefits

Competitive salary
Flexible schedule
Paid time off
Training & development
Hands-on training
Professional-development opportunities
Dynamic, supportive team environment

About the Company

We don’t just make signs. We help businesses get noticed, build their brand, and grow.

Equal Opportunity

Signarama of North Stonington is an equal opportunity employer.