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About the Role

The Program Manager is responsible for driving Best Buddies' mission forward by engaging communities in our school and community-based Friendship Programs. This role supports members in creating inclusive communities for individuals with intellectual and developmental disabilities (IDD) by managing volunteers and ensuring a high-quality experience. The Program Manager serves as a key contact, providing support, resources, and regular communication to program participants and volunteers.

Responsibilities

• Support chapters through direct and consistent communication via virtual networks, online platforms, and in-person meetings.
• Provide mission-focused guidance and support to chapter members and volunteers.
• Offer information on web-based resources and training opportunities.
• Track reporting and chapter updates using online platforms.
• Communicate programmatic goals, responsibilities, and risk policies to volunteers.
• Track and support volunteers' growth within the organization.
• Manage state citizen matches and support corporate chapters.
• Host community trainings to promote awareness and engagement in the Best Buddies mission.
• Support awareness and promotion of Best Buddies on social media and through marketing efforts.
• Represent Best Buddies programs through public speaking and community involvement.
• Support stewardship efforts by providing information on volunteer engagement, friendship matches, and programmatic impact.
• Communicate opportunities for volunteers to participate in organization-wide marketing efforts.
• Promote the use and adherence of the Best Buddies style guide for chapter projects.
• Advance fundraising efforts by providing direct support and engaging volunteers.
• Attend and support state and national fundraising events.
• Provide data and assessment on program impact for fundraising proposals and donor reporting.
• Ensure chapter participation in the Annual Best Buddies Leadership Conference and Friendship Walk.
• Ensure compliance with Best Buddies policies and procedures, including incident reporting.
• Maintain confidential and sensitive Best Buddies information and participant PII.
• Use communication platforms including Bene, Microsoft Outlook, social media, and Salesforce.
• Maintain data integrity and tracking in all systems.
• Abide by professional standards for staff when working with volunteers and program participants.

Requirements

• Bachelors degree or 2 years of relevant experience in volunteer management.
• Comfortable engaging with people with IDD, including youth and adults.
• Adaptable and able to develop and balance multiple relationships effectively.
• Basic project and time management skills.
• Strong oral and written communication skills.
• Strong initiative, drive for results, and self-assessment skills.
• Ability to work independently and as part of a team.
• Clear understanding of multiple communication platforms and proficient use of social media.
• Familiarity with Microsoft Office Suite.
• Willingness to travel frequently, use personal cell phone, and work evenings and weekends as necessary.
• Access to an automobile with applicable insurance or other reliable transportation.

Skills

• Volunteer management
• Communication platforms
• Social media
• Microsoft Office Suite
• Public speaking
• Project management
• Time management
• Initiative
• Drive for results
• Self-assessment

Location

• State Operations and Programs

Work Type

• Full-time
• Travel required
• Work evenings and weekends as necessary

Experience Level

• 2 years relevant experience in volunteer management

Education Level

• Bachelors degree

Salary/Compensations

• $39,000-$43,000

Benefits

• Comprehensive and generous benefits program including financial security, health and wellness, and time off.

About the Company

• Best Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, leadership development, inclusive living, and family support for individuals with intellectual and developmental disabilities (IDD).
• Best Buddies is the largest organization dedicated to ending the social, physical and economic isolation of the 200 million people worldwide with intellectual and developmental disabilities (IDD).
• Our programs empower people with IDD to form meaningful friendships with their peers, secure jobs, improve communication and advocacy skills, and live independently, while also offering support for their families.

Equal Opportunity

• Best Buddies® is an affirmative action employer, in addition to an EOE and M/F/V/PWD/PV employer.
• Diversity, equity, and inclusion are foundational to Best Buddies International’s core values and help the organization continue to achieve its mission.
• Our goal is to lead and advocate for a more inclusive world.