Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Litigation Adjuster will manage a portfolio of complex and high exposure litigated auto and premises liability claims, including New York Labor Law, construction defect, and third-party property damage claims. This position involves extensive interaction with internal colleagues, policyholders, agents, attorneys, and service providers to achieve optimal outcomes.

Responsibilities

• Cultivate relationships with claims staff, policyholders, attorneys, agents, and service providers to achieve optimal outcomes.
• Provide high-level customer service while managing complex litigated claims.
• Evaluate coverage by interpreting policy language and preparing coverage position letters.
• Conduct and direct timely and quality claim investigation, evaluation, and settlement.
• Ensure timely and accurate reserves consistent with established practices.
• Negotiate fair and equitable settlements directly with attorneys.
• Identify risk transfer opportunities through trade contracts and applicable law.

Requirements

• A 4-year degree or equivalent work-related experience.
• A minimum of 5 years' experience handling commercial lines claims.
• Experience with New York Labor Law, construction defect, and/or third-party property damage claims is a plus.
• Candidates with a JD and insurance defense experience are encouraged to apply.
• Ability to oversee and manage defense counsel, select and retain appropriate experts, and develop resolution strategies.
• Professional designations or working towards industry-specific designations are a plus.
• Exceptional organization, negotiation, verbal, and written communication skills are required.

Skills

• Organization
• Negotiation
• Verbal communication
• Written communication

Location

• Buffalo, New York

Work Type

• Hybrid

Experience Level

• 5 years of experience handling commercial lines claims

Education Level

• 4-year degree or equivalent work-related experience
• Juris Doctor (JD) is a plus

Salary/Compensations

• $80,000 - $105,000

Benefits

• Welcoming and positive work environment
• Colleague Appreciation events
• Flexible work arrangements
• Flex scheduling
• Summer hours
• Hybrid work schedule
• Competitive pay scale
• Company bonus program
• Generous paid time off package
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short Term Disability insurance
• 401(k) employer match (100% up to 6% vested immediately)
• Tuition Reimbursement

About the Company

• Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast.
• Rated A- (Excellent) with a stable outlook by A.M. Best.
• Consistently recognized as a top employer and high-performing organization.
• Recent honors include: Best Places to Work in Western New York (2023–2026), Fast Track Company (2019–2025), Top Private Company (2019–2025), Ward’s 50® top-performing property-casualty insurer (2021–2024), Ivans Spark Award for Innovation (2024–2025), and named to Newsweek and Statista’s America’s Most Reliable Companies list (2025).

Equal Opportunity

• Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
• Merchants Insurance Group supports a safe workplace through pre-employment background screenings.