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About the Role

The Crime Victim Services Program Director (CVSP) provides leadership and oversight for non-residential case management and advocacy services, including program administration, fiscal management, and staff supervision. This role is part of URI’s Justice Initiatives non-residential department and operates within the NYC Family Justice Centers, which offer coordinated, survivor-centered services to individuals experiencing domestic and gender-based violence.

Responsibilities

Provide strategic direction for learning and development across crisis intervention, advocacy, and case management services.
Supervise Program Manager and provide clinical triage support to the entire team for high-risk cases.
Oversee supervision of case managers, intensive case managers, and the economic empowerment/housing specialist.
Develop strong relationships and liaise regularly with onsite partners to ensure strong collaboration amongst FJC partners with client consent.
Ensure adequate team coverage and effectively manage staff schedules, including holidays.
Monitor budget performance and track progress on budget to actuals.
Promote compliance with all relevant city regulations, agency and program policies, and performance measures.
Ensure accurate and timely data collection and report submissions.
Oversee team progress and review case notes for quality and completeness.
Regularly participate in external and internal partner meetings.
Engage in city-wide crime victim coalitions.
Develop and achieve annual department goals in alignment with the theory of change, logic models, and funder deliverables.
Work closely with the Senior Director of Economic Justice to create innovative program development aligned with survivor-led, equity-based solutions.
Carry a small caseload of high-risk cases with complex system involvement as needed.
Lead weekly case conferencing and ensure quick responses to survivors enrolled in the program.
Provide inclusive leadership and management to the team and comprehensive oversight of the program’s operations.
Cultivate leadership and professional development for staff, including facilitating growth opportunities.
Collaborate closely with other Justice Initiative program leaders and staff, and other divisions within URI.
Participate in new hire recruitment, onboarding, training, and case shadowing.
Adhere to confidentiality practices and protocols.
Knowledge in general case management services, crisis intervention and safety planning.
Participate in fund development activities for the program and collaborate with Development, Marketing and Communications, and Government Affairs Departments.
Assist with the development and implementation of consistent standards, policies, and practices regarding participant services and other agency protocols.
Perform other duties as requested that enhance the mission of URI and CVSP.

Requirements

At least 2-4 years of supervisory and program management experience.
Strong knowledge and experience of Trauma-informed practice.
Demonstrated experience in reflective supervision.
Ability to thrive in a high-volume, high trauma work environment.
Strong commitment to equity and social justice, including a focus on self-awareness and continuous learning around diversity, equity, and inclusion; high level of Emotional Intelligence (EQ).
Experience cultivating and maintaining community partnerships.
Demonstrated sensitivity and experience with/knowledge of domestic violence within and against disenfranchised communities, including LGBTQ+ individuals, the elderly, and individuals with mental health issues.
Demonstrated ability in delivering participant services, including communication and listening skills, understanding of human interaction and personality development, writing and recording case documentation, and skills in group counseling.
Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly.
Exceptional interpersonal, critical thinking, communication, and writing skills, and the ability to develop positive and productive relationships.
Excellent working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
Ability to be flexible with work schedule due to program needs.
Acknowledge and application of self-care and work-life balance for self and others.
Work schedule includes four days working in the office and one day working from home with the remote day serving as the on-call day.
Flexibility is required to meet on-site demands throughout the week.
Required to read printed and handwritten materials.
Required to manipulate the computer mouse and keyboard.
Required to read information on computer screen.
Able to sit for extended periods of time.
Able to enter information in digital forms and spreadsheets.

Skills

Case management services
Crisis intervention
Safety planning
Trauma-informed practice
Reflective supervision
Community partnerships
Domestic violence knowledge
Participant services delivery
Communication skills
Listening skills
Understanding of human interaction and personality development
Case documentation writing and recording
Group counseling skills
Organizational skills
Interpersonal skills
Critical thinking skills
Writing skills
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Handling confidential information
Adaptability
Customer/client service
Flexibility with work schedule
Self-care and work-life balance
Reading printed and handwritten materials
Computer mouse and keyboard manipulation
Reading computer screen information
Sitting for extended periods
Entering information in digital forms and spreadsheets

Location

Bronx Family Justice Center

Work Type

Hybrid
On-call

Experience Level

2-3 years of relevant experience working with DV & GBV survivors
2-4 years of supervisory and program management experience

Education Level

Master’s degree in Social Work, Psychology, or a related field

Salary/Compensations

$81,000/yr - $85,000/yr

About the Company

URI’s work is grounded in survivor-centered, trauma-informed, and culturally responsive care.
URI delivers emergency and transitional housing, and a robust continuum of Justice Initiatives including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention.
URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.
The NYC Family Justice Centers are multidisciplinary, one-stop service centers that bring together government agencies, legal service providers, community-based organizations, and other partners to provide coordinated, survivor-centered services to individuals experiencing domestic and gender-based violence.

Equal Opportunity

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.