Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

VEG is seeking an experienced Product Manager to lead a new product squad focused on customer experience initiatives. This role will define, shape, and build new software and experiences to engage with VEG's growing customer base, enhancing the customer experience and deepening relationships.

Responsibilities

• Drive discovery through customer interviews, usage data, and support insights, validating problems and solutions before committing engineering resources.
• Partner with veterinarians, nurses, and hospital staff to understand clinical workflows, ensuring new customer experience initiatives don’t interfere with hospital operations.
• Work closely with VQ stakeholders to build business cases and quarterly roadmaps that clearly communicate prioritization tradeoffs to the business.
• Build strong relationships across Marketing, Creative, Customer Experience, Customer Research, Data, Growth, Operations, and VQ leadership to align product decisions with VEG strategic priorities.
• Work closely with marketing, brand, and creative teams to ensure customer facing initiatives represent and embrace our unique brand identity.
• Define go to market strategies for new products, working closely with our marketing teams to align on customer facing strategy, messaging, and positioning.
• Define and monitor key KPIs that track the success of new initiatives and products.
• Collaborate with operational and technical support teams to ensure new features and products land well in real hospital environments.
• Write clear product specs, user stories, and acceptance criteria that define the key requirements for new features.
• Collaborate closely with design and engineering through the entire research, design, development, and launch lifecycle of new features and products.
• Participate in key sprint ceremonies to guide and support the product team in the execution of the roadmap.

Requirements

• Strong product management craft, with experience taking products from discovery through launch, adoption, measurement, and iteration.
• Experience setting product strategy, building roadmaps, communicating tradeoffs, and connecting product decisions to customer, business, and operational outcomes.
• Experience grounding product decisions in data, using quantitative insights, user research, and stakeholder context to measure impact and make thoughtful tradeoffs.
• A track record of building trust with Product Development partners (Engineering, Design, Data) and cross-functional stakeholders.
• Experience building 0->1 B2C products with thoughtful marketing and go to market strategies.
• Strong empathy for users, customers, and operators, especially in complex, workflow-heavy environments where product changes need to be thoughtfully delivered.
• Practical fluency with modern AI product opportunities, including LLMs and RAG, and the judgment to identify where AI can create real value without chasing hype.
• Experience with clinical products (veterinary / human healthcare) is a plus.

Skills

• Product Management
• Customer Experience
• Roadmap Development
• Data Analysis
• User Research
• B2C Product Development
• Go-to-Market Strategy
• AI Product Opportunities
• LLMs
• RAG

Location

• White Plains, NY (In-office)

Work Type

• In-person
• Full-time

Experience Level

• Experienced

Salary/Compensations

• $180,000 - $220,000 base salary + bonus

Benefits

• Competitive compensation
• Bonus
• Comprehensive health and wellness benefits
• Access to free therapy or counseling
• Paid parental leave (up to 10 weeks at 100% salary)
• Inclusive fertility and family-building care
• Unlimited PTO
• Generous referral rewards
• Casual office attire
• Ability to bring pets to work
• Company laptop
• Monthly cell phone reimbursement
• Free parking
• Shuttle from White Plains Metro-North station

About the Company

• VEG was founded in 2014 with a mission to help people and their pets during critical times by challenging norms and improving the ER experience.
• VEG operates 24/7/365 hospitals nationwide, focusing on the needs of pets and pet parents.
• VEG prioritizes its employees ('VEGgies'), empowering them to achieve, grow, and belong.
• The company is rethinking emergency care through its hospital operations and employee support.
• The VQ (VEG Headquarters) team supports hospital operations through technology, recruitment, and marketing.
• VEG is a certified Great Place to Work® for 2025 and 2026.

Equal Opportunity

• At VEG, diversity is a strength that fuels innovation and kindness.
• VEG is devoted to creating an environment that reflects the diverse communities served, where different perspectives are welcomed and celebrated.
• The company focuses on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring all perspectives are considered.
• VEG aims to build a culture where unique experiences and backgrounds contribute to a shared vision of being the world’s veterinary emergency company.