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About the Role

Join a mission-driven team dedicated to making a meaningful difference in the lives of women in our community. As a Resident Assistant Shift Lead, you will play a vital role in ensuring a safe, supportive, and empowering environment for residents at our women’s shelter.

Responsibilities

• Lead and manage daily operations during assigned shifts
• Provide compassionate, trauma-informed support to residents
• Supervise residents and maintain a safe, secure, and welcoming environment
• Coordinate and delegate tasks to team members to ensure smooth program operations
• Make independent decisions in alignment with agency policies and procedures
• Monitor facility conditions and contribute to the overall upkeep of the residence
• Uphold the mission and values of The Salvation Army in all interactions and services
• Complete all functions of a Resident Assistant
• Provide leadership to the team through delegation, coordination, and cooperation
• Exhibit excellent critical thinking skills and make quick, logical decisions
• Demonstrate maturity and professionalism
• Possess knowledge of agency and program policies and be able to articulate and implement them
• Supervise residents, coach on program policies and rules, and maintain a safe environment
• Provide conflict resolution, crisis intervention, and supportive counseling
• Address immediate basic needs for individuals entering shelter, including orientation and providing supplies
• Promote activities to increase competence with daily living and independent living skills
• Assist Case Managers in working with residents on their goal plans
• Maintain accurate documentation including statistics, case narratives, log entries, daily census, Intake/Discharge forms, and HMIS data entry
• Complete shift-specific support services
• Maintain communication shift-to-shift in staff journal
• Answer telephone, respond to inquiries, and provide resources and referrals
• Communicate any needs (maintenance or repairs) in the communication journal
• Address urgent safety concerns immediately
• Attend mandatory monthly staff meetings, bi-weekly leadership meetings, and required training sessions
• Maintain certifications
• Demonstrate cultural competence and integrate understanding into daily responsibilities
• Participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan
• Conduct weekly comprehensive safety inspections of bedrooms, restrooms, and common areas
• Document findings and report urgent issues or supply needs
• Manage and oversee storage of Foodbank, Sysco, and other program inventory
• Supervise completion of second-shift client chores
• Perform detailed daily rounds of common areas, bathrooms, and laundry spaces
• Track inventory of facility needs, including cleaning supplies, safety equipment, maintenance items, and donations
• Develop and maintain a monthly meal calendar for residents
• Provide primary oversight of permanent supportive housing apartments during evening shifts
• Assist with bi-weekly resident house meetings and support social/recreational programming
• Maintain ability to transport residents when approved by a Supervisor
• Oversee evening RA task completion, monitor laundry operations, and manage HMIS data
• Perform other duties as assigned

Requirements

• High School diploma or GED required
• Two years of experience working in human services required
• Valid NYS Driver's License that will meet The Salvation Army's insurance requirements
• Knowledge of social service resources within Central New York's community
• At least one year experience working in office environment
• Clerical skills including phone etiquette, filing, computer skills required
• Ability to manage several tasks and projects

Skills

• Compassionate support
• Trauma-informed support
• Conflict resolution
• Crisis intervention
• Supportive counseling
• Critical thinking
• Independent decision-making
• MS Office suite
• Internet/Search Techniques

Location

• Ethel T. Chamberlain Women’s Residence

Work Type

• Part-Time

Experience Level

• Two years of experience working in human services
• Associated degree with one year of experience preferred
• Prior experience working with individuals experiencing homelessness preferred
• Prior experience working in a team lead role preferred

Education Level

• High School diploma or GED
• Associated degree

Salary/Compensations

• $21.00-21.50/hour

Benefits

• Medical Insurance/low Employee contribution
• Vision Insurance
• Dental Insurance with Braces Ryder
• 13-Paid Holidays
• Paid Time Off: Vacation, Personal & Sick
• FREE downtown parking on the premises
• On-Site Day Care Services at a discounted weekly rate
• Tuition Remittance program after 6 months of employment
• Bereavement Counseling
• Free Will Preparation Service by an Attorney
• Christmas Bonus
• Employee Assistance Program (EAP)
• LiveHealth On-line 24/7
• Insurance Plans: Short-term disability, Long-term disability, Voluntary Life & Supplemental

About the Company

• The Salvation Army – Syracuse Area Services

Equal Opportunity

• The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.