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About the Role
The Business Operations Analyst supports GardaWorld Canada's commercial and operational performance by providing accurate reporting, maintaining data integrity, and coordinating business processes that enable effective decision-making and customer execution. Working closely with Sales, Operations, Finance and Commercial Strategy, this role ensures timely performance reporting, supports operational workflows, maintains business data, and contributes to continuous process improvements across the organization.
Responsibilities
- Prepare, validate and distribute recurring operational and commercial reports.
- Maintain dashboards and reporting tools to support business performance.
- Support recurring business reviews, forecasting activities and operational reporting requirements.
- Respond to ad hoc reporting and analysis requests.
- Support Sales, Operations and Finance with reporting, billing support and operational coordination.
- Monitor key business metrics and identify reporting discrepancies or operational issues.
- Coordinate reporting activities across multiple stakeholders and business functions.
- Support contract compliance, KPI tracking and operational performance initiatives.
- Maintain data accuracy and integrity across business systems and reporting platforms.
- Identify opportunities to improve reporting processes, workflow efficiency and automation.
- Support the implementation of new reporting tools and business processes.
- Contribute to continuous improvement initiatives that enhance operational effectiveness.
- Build strong working relationships with Sales, Operations, Finance and Billing.
- Serve as a key point of contact for reporting inquiries and operational data requests.
- Support internal and external stakeholders by delivering accurate, timely and reliable information.
Requirements
- College diploma in Business Administration, Business Technology, Data Analytics, Information Technology or a related discipline, or an equivalent combination of education and relevant experience.
- 2–5 years of experience in business operations, reporting, sales operations, data coordination or a similar analytical role.
- Experience working with reporting tools, CRM/ERP systems and operational data.
- Strong analytical and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience in security services, logistics or other service-based industries is considered an asset.
Skills
- Advanced Microsoft Excel (Pivot Tables, Power Query, formulas)
- Power BI (report maintenance and dashboard support)
- CRM reporting (Salesforce, Dynamics or equivalent)
- Data validation and quality control
- KPI reporting and performance tracking
- Report automation (asset)
- SQL or Power Query (asset)
- Analytical Thinking
- Attention to Detail
- Planning & Organization
- Problem Solving
- Collaboration
- Customer Focus
- Excellent written communication skills (English & French)
- Continuous Improvement
- Accountability
Location
- Canada
Work Type
- Telework when applicable
Experience Level
- 2-5 years
Education Level
- College diploma
Salary/Compensations
- $60k to $75k per year
Benefits
- 3 weeks of paid vacation
- Full medical and dental benefits
- Ongoing training and development
About the Company
- GardaWorld company, is transforming the way businesses protect their people and assets.
Equal Opportunity
- Please note: No AI tools are used in the screening, assessment, or selection of candidates for this position.