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About the Role

The Server is responsible for providing gracious, kind, and warm service to casino guests, creating a sense of fondness with Old-World Hospitality and Charm. The role involves maintaining cleanliness, possessing extensive menu knowledge, taking guest orders, anticipating needs, delivering orders, and processing payments, all while focusing on consistency, quality, and a sense of urgency.

Responsibilities

• Provide prompt, efficient, and friendly quality service of drinks.
• Input orders accurately into the POS system.
• Comply with alcohol awareness training, policies, and procedures.
• Prepare set-ups and properly garnish drinks.
• Retrieve used glasses.
• Balance the server bank where applicable.
• Be punctual to pre-shift meetings with a positive attitude and participate.
• Consistently provide an exciting environment and World Class Service with Old-World Hospitality and Charm.
• Comply with department standards, guidelines, and objectives, including Food Service and Sanitation, OSHA, and Hazcom standards.
• Provide consistent high-quality beverage service by adhering to sequence of service standards and utilizing upselling techniques.
• Operate the Point-of-Sale System according to training.
• Demonstrate knowledge and understanding of menus in their entirety.
• Clean as you go and clean spills immediately.
• Use chemicals as prescribed and responsibly.
• Ensure all chemicals are in properly labeled containers.
• Adhere to the 5S Principles: Sorted, Set in Order, Systematically Cleaned, Standardized, and Sustained.
• Conduct oneself in a gracious, kind, and warm manner, reflecting positively on the company.
• Deliver service according to management standards.
• Present a neat and professional appearance.
• Utilize working knowledge and experience with Infogenesis.
• Perform other duties as assigned.

Requirements

• Attend required training sessions.
• Obtain required license(s).
• Perform duties in compliance with local laws and regulations.
• Ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of ordinances, regulations, laws, policies, and procedures relating to the department.
• Have knowledge of the property’s programs to address problem gambling.
• Consult with appropriate individuals and maintain an effective system of written policies, procedures, and internal controls.
• Investigate exceptions, fraud, and potential violations and report them to management.
• Report any acts of wrongdoing on behalf of any Team Member.

Skills

• Menu knowledge
• Guest order taking
• Payment processing
• Cleanliness standards
• Alcohol awareness
• Point-of-Sale (POS) system operation
• Upselling techniques
• Chemical handling
• 5S Principles
• Infogenesis
• Mathematical functions
• Problem-solving
• Teamwork

Location

• Finger Lakes region

Work Type

• Full-time
• Part-time

Experience Level

• Minimum of 2 years working in an upscale, high-volume establishment
• Prior food or beverage service experience preferred

Education Level

• High school diploma or equivalent required

Salary/Compensations

• $13.77-$15.30/hour

About the Company

• del Lago Resort & Casino offers positions in gaming, hotel, retail, and restaurants.
• Previous casino-industry experience is not required; training is provided.
• The company features a luxurious 205-room hotel, gaming tables, slots, and spa treatments.
• del Lago is a premier destination in the Finger Lakes region.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.