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About the Role

Build customer relationships while creating memorable framing solutions and providing a safe, clean, and clutter-free environment. Help customers find what they are looking for.

Responsibilities

• Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements.
• Execute Company policies and standards.
• Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions.
• Deliver sales and production results.
• Act in lead capacity in the absence of the Framing Manager.
• Be a resource to assist and train other Team Members.
• Support and assist Framing Manager in driving KPI’s achievement.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready-made frame department and other assigned areas including SISO and Directed Replenishment.
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop.
• Provide a fast and friendly check out experience while adhering to cash handling standards.
• Follow Standard Operating Procedures (SOPs) and Company programs.
• Support shrink and safety programs.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
• Operate cash register and execute cash handling to standards.
• Acknowledge customers, help locate product and provide solutions.
• Engage customers on benefits of Rewards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni channel processes.
• Other duties as assigned.

Requirements

• Basic computer skills.
• Basic measuring skills.
• Ability to operate the framing equipment and glass cutter.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Skills

• Customer service
• Sales
• Framing
• Cash handling
• Teamwork
• Communication

Location

• SUNSET VALLEY, TX

Work Type

• Retail
• Full-time
• Part-time

Experience Level

• Minimum 1 year of retail experience preferred.
• Experience selling products and/or services to customers preferred.

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical coverage
• Dental coverage
• Vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts
• Access to partner discount programs

About the Company

• At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration.
• We are the leading destination for creating and celebrating in North America.
• We operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
• The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
• Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

Equal Opportunity

• Michaels is an Equal Opportunity Employer.
• We are here for all Team Members and all customers to create, innovate and be better together.
• Michaels is committed to the full inclusion of all qualified individuals.
• Michaels will assure that people with disabilities are provided reasonable accommodations.