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About the Role

The Digital Product Manager will support product execution for Frontier's disruption management, customer recovery, and schedule change servicing capabilities. This role involves partnering with various teams to enhance customer recovery experiences, streamline operations, and support scalable servicing solutions.

Responsibilities

Support execution of the disruption and schedule change product roadmap.
Translate business needs into clear requirements, user stories, acceptance criteria, workflow definitions, and MVP scope.
Own backlog grooming, prioritization inputs, sprint planning support, and day-to-day delivery coordination with IT and engineering teams.
Partner with UX/UI and operational stakeholders to define usable operational workflows for disruption handling, re-accommodation, recovery offers, and schedule change servicing.
Identify opportunities to reduce manual work, improve consistency, and strengthen the customer experience during irregular operations and planned schedule changes.
Support the development and evolution of disruption and schedule change servicing capabilities by documenting operational workflows, identifying process improvement opportunities, and defining future product enhancements.
Define product requirements for disruption scenarios, schedule change logic, customer eligibility rules, offer management, waivers, refunds, reaccommodation paths, and communication triggers.
Partner with Operations, Customer Care, Airport teams, Revenue, Legal, Marketing Technology, and IT to ensure product logic aligns with operational policy, customer handling expectations, and regulatory considerations.
Help connect disruption workflows to customer-facing channels including FlyFrontier.com, the mobile app, email, SMS, push notifications, kiosks, and Customer Care tools.
Support integration needs across reservation, flight, operational, notification, customer profile, and reporting systems.
Analyze disruption, schedule change, customer contact, self-service, notification, and recovery data to support product decisions.
Monitor key performance indicators such as self-service containment, assisted-contact reduction, communication success, handling consistency, customer recovery outcomes, and operational adoption.
Define reporting needs, audit controls, exception handling, and product health metrics for the servicing capability.
Use customer feedback, operational insights, testing outcomes, and production performance to recommend enhancements and prioritize improvements.
Partner with UX/UI, IT, BI, Operations, Customer Care, Airports, Marketing Technology, Legal, and third-party vendors to deliver platform capabilities.
Facilitate alignment across technical and non-technical teams by clearly explaining product decisions, dependencies, risks, and release expectations.
Support issue resolution and prioritization in partnership with engineering, vendor, and business teams.
Create clear documentation and communication materials to support stakeholder visibility, change readiness, and operational adoption.
Conduct UAT and QA activities for new disruption, schedule change, rule, workflow, and communication capabilities.
Track delivery progress, risks, dependencies, defects, open questions, and release readiness for assigned initiatives.
Maintain product documentation including requirements, process flows, release notes, business rules, operational guidelines, and training support materials.
Support phased rollout, adoption tracking, post-release validation, and continuous improvement after implementation.

Requirements

Bachelor's degree in Business, Computer Science, Marketing, or a related field, or equivalent work experience.
5+ years of experience in digital product management, preferably within ecommerce, travel, or hospitality industries.
Strong knowledge of Agile frameworks (Scrum, Kanban, SAFe) and product management best practices.
Experience with product analytics, A/B testing, and data-driven decision-making.
Excellent leadership, stakeholder management, and communication skills.
Ability to manage multiple priorities in a fast-paced, high-growth environment.
Experience working with CMS, API integrations, and cloud-based digital platforms.
Familiarity with Azure DevOps or similar tools preferred.
CSPO or similar certifications preferred.

Skills

Strong understanding of digital product management processes, methodologies, and best practices.
Deep knowledge of Agile development and ability to lead cross-functional teams effectively.
Excellent analytical and problem-solving skills, with experience in data-driven decision-making.
Strong communication and collaboration skills, with the ability to influence stakeholders at all levels.
Experience with customer journey optimization, UX principles, and usability testing.
Ability to work with technical and non-technical teams to translate business requirements into actionable features.
Strong organizational skills with the ability to manage multiple projects and deadlines.
Experience with roadmap planning, prioritization frameworks, and backlog management.
Knowledge of coding and design best practices is a plus.
Familiarity with cloud technologies, microservices, and API development preferred.

Location

Denver, Colorado

Work Type

Hybrid schedule for eligible headquarters roles

Experience Level

5+ years of experience in digital product management

Education Level

Bachelor's degree in Business, Computer Science, Marketing, or a related field, or equivalent work experience.

Salary/Compensations

$90,094 - $119,583

Benefits

Medical, dental and vision coverage
401(k) retirement savings options
Paid holidays, vacation time and sick time
Travel privileges on Frontier Airlines and participating partner airlines
Buddy passes
Travel-related discounts and employee discounts on select products, services and vendors
Business casual dress options for eligible corporate and support roles
Employee support programs and resources, including the HOPE League

About the Company

Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets.
Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams and more.
We’re focused on delivering meaningful value by making travel more accessible, practical and easy to personalize for our customers.
Across the airline, our teams help support a safe, reliable and efficient operation while continuing to strengthen the experience for the people who choose Frontier.

Equal Opportunity

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace.
All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP).
Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.