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About the Role

The Transitional Housing Program serves 20 families for 12-18 months, providing comprehensive social services to address factors contributing to homelessness and enable them to return to stable, independent housing and economic self-sufficiency. This part-time Case Manager role ensures continuity of care for a select number of families by providing case management and support to assist them with gaining stability and obtaining permanent housing while new staff are onboarded.

Responsibilities

Provide case management services to a select number of residents with a focus on exit planning and family success.
Develop, implement, and document family action exit plans identifying and addressing needs including housing options, recovery issues, children’s needs, and short-term goals.
Identify, network with, and refer participants to community-based services.
Communicate and collaborate with case managers, supervisors, program staff, and community partners to provide optimal support to families.
Follow and reinforce all program policies, rules, and expectations for families.
Complete and maintain required handwritten and computer-based records, files, correspondence, and statistics.
Compile, complete, and submit required reports and information documenting services provided and program objectives.
Review and present the progress of each family in regular case conferences.
Prepare reports and presentations as required.

Requirements

A minimum of 2 years of experience providing support services to families and/or individuals in a human services setting, OR a bachelor’s degree in social work, psychology, or related field from an accredited college or university and a minimum of one year of experience providing support services to families and/or individuals in a human services setting.
High School Diploma or GED required.
Experience working in Case Management, preferred.
Experience working in a residential facility, preferred.
Experience working with and sensitive to the needs of homeless families.
Able and willing to work with diverse staff and participants.
Experience in a crisis setting and able to respond appropriately to emergencies.
Experience providing support services to participants with mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, Child Protective Service agencies, HIPAA and crisis intervention techniques.
Excellent written and verbal communication skills.
Proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.).
Able to make regular entries into a web-based participant database.
Must be available for occasional evening hours.
Essential functions of the position may require use of a telephone, working at a standard computer terminal, and the ability to follow reasonable ergonomic recommendations, sit for long periods, stand, reach, bend, lift, and carry up to 40 pounds.
CPR and First Aid certification required within first 6 months of hire.
Criminal background check and fingerprint imaging required post offer.
TB (Tuberculosis) clearance and documentation required post-offer.
Applicants are encouraged to apply even if they do not meet all listed criteria.
Consideration for employment of qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance.

Skills

Case management databases or customer service platforms
Documentation
Reporting
Maintaining confidentiality
Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.)
Web-based participant database entry
Crisis intervention techniques

Location

1631 Hayes St, San Francisco, CA 94117

Work Type

Part-time
Non-Exempt
Temporary

Experience Level

2 years of experience providing support services to families and/or individuals in a human services setting
1 year of experience providing support services to families and/or individuals in a human services setting (with Bachelor's degree)

Education Level

Bachelor’s degree in social work, psychology, or related field
High School Diploma or GED

Salary/Compensations

$30.00 per hour

Benefits

Medical coverage
Dental coverage
Vision coverage
Employer matched 403(b) retirement plan
Wellness benefit programs
Commuter benefit programs
Paid time off
Holidays

About the Company

Hamilton Families' mission is to end family homelessness in the San Francisco Bay Area.
Since 1985, Hamilton Families has been meeting the most urgent needs of unhoused families.
Programs specialize in preventing family homelessness, providing shelter and transitional housing, supporting children's wellbeing and academic achievement, and returning families to safe and stable housing.
Believes the San Francisco Bay Area is at its best when people from all backgrounds can start a life, raise a family, and thrive.
Envisions a Bay Area where housing is accessible and affordable, homelessness is rare, brief, and nonrecurring, and all people and families have a safe and stable place to live.
Fosters an inclusive environment where diverse perspectives are valued and contribute to collective success.
Commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Hamilton Families is proud to be an Equal Employment Opportunity employer.
Equity, diversity, and inclusion are central to our organization.
Actively seek and prioritize diversity in our teams.
Welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum.
Committed to working with and providing reasonable accommodations to individuals with disabilities.