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About the Role

Join the team at Tioga Downs and help create an exciting, safe, and enjoyable experience for our guests. We’re seeking a motivated, guest-focused Slot Attendant to support our Slot Operations team. If you enjoy working with people, have strong attention to detail, and can stay calm and accurate in a busy environment, this is a great opportunity to grow your skills in the gaming industry.

Responsibilities

• Provide friendly, professional service and assistance to guests throughout the gaming floor
• Pay jackpots, process break bills, and fill ticket printers
• Perform minor repairs and troubleshooting on slot machines and related gaming equipment
• Routinely inspect slot machines and equipment and identify potential problems
• Maintain gaming logs, work tickets, and other required documentation in accordance with gaming regulations
• Answer guest questions and assist with ATM issues and complaints
• Monitor the gaming floor for guest safety and report potential hazards
• Communicate with team members and other departments to help ensure smooth Slot Operations
• Attend scheduled meetings and support the flow of information throughout the department
• Follow all applicable gaming regulations, policies, and procedures
• Promote and demonstrate our “Be the BEST” culture with guests and team members
• Perform other duties as assigned

Requirements

• High school diploma or GED required
• Previous guest service experience preferred
• Strong communication and customer service skills
• Ability to accurately count and handle money in a fast-paced environment
• Ability to troubleshoot minor equipment issues and perform basic repairs
• Strong attention to detail and ability to follow established procedures
• Ability to work effectively with guests and team members in a busy environment
• Knowledge of gaming regulations is a plus
• Dependable, team-oriented attitude with a willingness to learn
• This is an active role that includes standing, walking, sitting, reaching, bending, stooping, kneeling, crouching, and working with hands and tools.
• You may lift or move up to 25 lbs. regularly, up to 50 lbs. occasionally, and up to 100 lbs. infrequently.
• The role also requires the ability to see at close and far distances, distinguish colors, and maintain depth and peripheral perception.

Skills

• Communication skills
• Customer service skills
• Money handling
• Troubleshooting minor equipment issues
• Basic repairs
• Attention to detail
• Following procedures
• Working effectively with guests and team members
• Team-oriented attitude
• Willingness to learn

Location

• On-site

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High school diploma or GED

Benefits

• On-site employee daycare, 7 days a week from 7 AM–11 PM, with potential subsidy
• 401(k) with 100% immediate vesting
• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance for full-time employees
• Sick time
• Holiday pay
• Tuition reimbursement for eligible employees
• Employee discounts on hotel stays, dining, spa services, and more

About the Company

• Tioga Downs is a gaming and entertainment venue.