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About the Role
The Field Application Engineer (IIoT) supports sales and customers by applying deep technical knowledge of Grace Technologies’ products in real-world industrial environments. This role combines sales engineering, technical support, and customer-facing field work, including remote and on-site support, solution engineering, installations, training, and feedback into product development.
Responsibilities
- Partner with customers to assess technical needs and engineer effective solutions
- Explain product capabilities, configurations, and limitations
- Support technical sales opportunities, including development of formal quotes and pricing proposals
- Provide remote and on-site application support and installation oversight
- Monitor network and asset health at IIoT deployment sites
- Serve as the primary field technical support resource for assigned products
- Research, prioritize, and resolve customer issues; own assigned support tickets through closure
- Develop and maintain deep technical knowledge of the product portfolio
- Maintain and update internal technical documentation
- Share voice-of-the-customer feedback with Product and Engineering teams
- Assist development teams by testing new products and features and providing structured feedback
- Conduct technical training for customers, sales reps, and distributors
- Represent Grace Technologies at trade shows and customer events
- Participation in the annual Rockwell Automation Fair required as assigned
- Own or participate in cross-functional programs as assigned
Requirements
- Ability to troubleshoot wired and wireless networks and computer systems
- Working knowledge of industrial automation devices and software (PLCs, SCADA/HMI)
- Familiarity with industrial automation protocols (EtherNet/IP, Modbus TCP/IP, OPC UA)
- Experience using CRM software
- Strong customer-facing communication and interpersonal skills
- Ability to manage multiple priorities and adapt in a fast-paced environment
- Ability to work independently and collaboratively within a team
- Proficiency with Microsoft Word, Excel, and Outlook
- Valid U.S. driver’s license
- Ability to read and interpret technical specifications, blueprints, engineering change notices, and manuals
- Ability to prepare reports, technical documentation, and write programming code
- Ability to communicate effectively with vendors, customers, and internal teams
- Ability to apply mathematical concepts including fractions, percentages, ratios, and proportions
- Ability to solve practical problems in environments with limited standardization and evolving requirements
- Understanding of fundamental design principles for scalable applications
- Ability to create and support database schemas aligned with business processes
- Frequent sitting, standing, walking, talking, hearing, and use of hands
- Occasional bending, stooping, and reaching may be required
- Employee must occasionally lift up to 50 pounds
- Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment
Skills
- Industrial sales
- Applications engineering
- Technical support
- Cloud-based architectures (e.g., Azure)
- MQTT / Sparkplug communication protocols
- Predictive maintenance technologies
- Electrical or mechanical infrared inspections
- Dynamic balancing
- Airborne ultrasound inspections
- Machinery alignment
- Motor current analysis (online/offline)
- ODS or motion amplification
Location
- Austin, TX
Work Type
- Hybrid
- Remote
- On-site
Experience Level
- 2+ years of experience
Education Level
- Associate’s technical degree in engineering or equivalent experience
- Bachelor's degree preferred
About the Company
- Grace Technologies is accelerating the industrial world’s transition to zero downtime and zero harm.
- We design intelligent electrical safety and predictive maintenance solutions trusted by global data centers, utilities, and industrial facilities making maintenance safer, smarter and more efficient.