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About the Role

The HOPE Program is seeking a Case Manager to provide counseling, guidance, referral, and case management services to a caseload of 120-150 individuals. This role supports participants and alumni in achieving their training, employment, and career advancement goals.

Responsibilities

• Provide comprehensive, participant-centered case management services to individuals experiencing barriers to employment and self-sufficiency.
• Maintain regular contact with participants through individual meetings, phone calls, virtual appointments, and classroom visits.
• Utilize trauma-informed, strength-based, and motivational interviewing techniques.
• Provide crisis intervention, conflict resolution, and supportive counseling.
• Connect participants to community resources and supportive services.
• Maintain current knowledge of community resources, New York City workforce systems, HRA, and community-based organizations.
• Contribute to HOPE’s working database of social service partners and resources.
• Maintain and cultivate partnerships for social service referrals.
• Collaborate with instructors, employment specialists, recruitment staff, and other program personnel.
• Facilitate workshops, orientations, and group discussions.
• Maintain accurate, timely, and confidential case notes, assessments, service plans, referrals, and participant records.
• Participate in participant conferences, staff meetings, and program planning discussions.
• Demonstrate professionalism, cultural humility, and ethical practice.
• Manage a diverse caseload while prioritizing multiple responsibilities and meeting program deadlines.
• Travel weekly between program sites and community partner locations, as required.
• Assist with intakes as needed and perform other duties as assigned.

Requirements

• Bachelor’s degree in Social Work, Psychology, Counseling, Human Services, or comparable educational background or training.
• Experience in case management or supportive services.
• Knowledge of trauma-informed care and New York City resources and services.
• Strong communication, organization, and time management skills.
• Experience facilitating workshops or group sessions.
• Proficiency in Google Workspace.
• Ability to travel between program sites.
• Professionalism, cultural humility, and a commitment to supporting diverse populations.

Skills

• Trauma-informed care
• Strength-based techniques
• Motivational interviewing
• Crisis intervention
• Conflict resolution
• Supportive counseling
• Communication
• Organization
• Time management
• Workshop facilitation
• Group session facilitation
• Google Workspace proficiency

Location

• Brooklyn, NY
• Bronx, NY

Work Type

• Hybrid
• Full Time
• Evening hours
• Weekend hours

Experience Level

• Experience in case management or supportive services

Education Level

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or comparable educational background or training.
• Candidates pursuing a related degree are encouraged to apply.

Salary/Compensations

• $50,000.00 - $60,000.00 Salary/year

Benefits

• Healthcare
• Vision insurance
• Dental insurance
• Retirement plan
• Competitive vacation
• Half-day Fridays during July and August
• 12 paid holidays

About the Company

• The HOPE Program empowers New Yorkers to build stronger futures through comprehensive training, employment, career advancement, and lifelong support.
• HOPE has stood as a pillar for individuals facing systemic barriers to economic opportunity for forty years.
• Our vision of a Home Of Prosperity and Empowerment goes beyond traditional job placement by preparing participants for sustainable careers and addressing systemic challenges in underserved neighborhoods.
• Through our signature workforce development initiatives and holistic support services, we help participants navigate the challenges of unemployment, underemployment, and financial instability.
• Our employees embody HOPE’s core values—Heart, Opportunity, Purpose-Driven, and Excellence—by embracing a growth mindset, showing empathy, and remaining deeply committed to the individuals we serve.
• We are committed to breaking the cycles of poverty and exclusion that impact so many in our city.

Equal Opportunity

• The HOPE Program is an equal opportunity employer.