Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Product Operations Manager, Data at Harvey, you'll be the connective tissue between our data product surfaces, Engineering, GTM, and external technology partners. You will own intake and triage for feature requests and data issues, run early-access programs and cross-functional launches, and manage partner relationships. This role requires someone comfortable with technical issues and briefing leadership, who prefers building lightweight, scalable systems over heavy, unused processes.

Responsibilities

Own the intake, triage, and prioritization of customer feature requests.
Triage customer-reported data and product issues, assess severity and impact, coordinate resolution across teams, and ensure timely communication.
Manage relationships with external technology partners, including onboarding, ongoing operations, issue resolution, and delivery quality.
Plan and run early-access programs for new features, including customer selection, onboarding, feedback collection, usage analysis, and launch recommendations.
Coordinate cross-functional launches by tracking dependencies, validating operational readiness, surfacing risks, and keeping high-priority initiatives on track.
Translate customer, partner, and internal feedback into clear requirements, prioritized workstreams, and actionable recommendations.
Create and maintain documentation, playbooks, and enablement materials.
Identify recurring operational challenges and implement lightweight systems, automation, and processes that enable the team to scale.

Requirements

3-5+ years in Product Operations, Program Management, Technical Program Management, or a related operational role at a high-growth tech or SaaS company, ideally supporting data, integrations, or technical product surface.
Experience triaging and prioritizing inbound requests and issues at volume.
Comfortable engaging with data and technical issues directly enough to assess severity and impact.
Experience managing external vendor or technology partner relationships, including onboarding and ongoing delivery quality.
Hands-on experience running early-access or beta programs and coordinating launches in a fast-moving product environment.
Strong written communication skills.
Proven ability to drive cross-functional alignment across Product, Engineering, and GTM without direct authority.
A bias toward lightweight systems over heavy processes.

Skills

Product Operations
Program Management
Technical Program Management
Data analysis
Technical issue assessment
Partner relationship management
Cross-functional alignment
Written communication
Process implementation
Automation

Location

Remote

Work Type

Full-time

Experience Level

Mid-level

Salary/Compensations

$155,400 - $233,200 USD

About the Company

Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
The company has strong product-market fit and world-class investor support, and is scaling fast.
Harvey's team moves fast, takes ownership, and is deeply committed to the mission, operating with intensity, staying close to customers, and pushing for excellence.
The company values Decisiveness, Simplicity, and Job's Not Finished.

Equal Opportunity

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai