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About the Role

We are seeking a polished and service-driven Account Manager to lead parking operations at a premier luxury hotel. This role is responsible for overseeing valet and self-parking services while delivering a seamless, five-star guest experience. The ideal candidate brings strong operational and financial leadership, thrives in high-volume luxury environments, and leads by example with professionalism, presence, and accountability.

Responsibilities

Lead, coach, and mentor on-site managers and frontline teams to deliver exceptional service and operational excellence.
Oversee valet and self-parking operations, ensuring consistency with luxury hospitality standards.
Drive customer service programs that create seamless, five-star experiences for guests, residents, and VIP clientele.
Maintain impeccable standards for presentation, including uniforms, equipment, signage, shuttle fleets, and all guest-facing assets.
Develop and manage annual operating budgets, aligning staffing plans and expenses with service expectations.
Partner closely with hotel leadership and ownership as the primary liaison, ensuring strong relationships and high client satisfaction.
Proactively identify opportunities to enhance guest experience, improve service flow, and increase operational efficiency.
Support scheduling, payroll, and workforce planning as needed.
Model a calm, confident, and approachable leadership presence at all times.
Perform additional duties as assigned by company leadership.

Requirements

Minimum of 2 years of progressive management experience in luxury hospitality, parking, or a related premium service industry.
Hospitality management experience within luxury hotels, resorts, or high-end service environments strongly preferred.
Demonstrated operational and financial acumen, with experience managing complex, high-volume operations.
Bachelor’s degree in business, hospitality management, or a related field preferred.

Skills

Flexible schedule, including availability for weekends, holidays, and peak service times.
Exceptional organizational, time management, and problem-solving skills.
Strong interpersonal and client-relations skills, with experience working alongside senior stakeholders.
Excellent written and verbal communication with a polished, guest-focused delivery.
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and workforce systems such as ADP.

Location

San Francisco, CA

Work Type

Full-Time
On-Site

Experience Level

2 years of progressive management experience

Education Level

Bachelor’s degree in business, hospitality management, or a related field preferred

Salary/Compensations

$80,000–$90,000 Annually
15% incentive Bonus

Benefits

Complimentary parking.
Flexible scheduling.
Paid holidays.
Wellness benefits.
Free and confidential Employee Assistance Program (EAP) available 24/7 for employees and their families, including three free counseling sessions per household member.
Paid vacation plus an additional day off to celebrate your birthday (Full-Time Employees).
Comprehensive benefits package including medical, HSA, FSA, dental, vision, commuter benefits, pet insurance, and a 401(k) (Full-Time Employees).
Seven (7) paid holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a Birthday (Floating Holiday).

About the Company

Propark Mobility partners with some of the most prestigious hotels, resorts, and mixed-use luxury properties across the country.
Our teams deliver experiences that reflect the sophistication of the brands we serve, while remaining warm, intuitive, and genuinely welcoming.
Our service philosophy is grounded in Approachable Luxury — a refined approach to hospitality that balances elevated standards with authenticity and ease.
We believe true luxury is felt through thoughtful service, personalized interactions, and seamless execution, not formality for formality’s sake.
Founded in 1984 in Hartford, CT, Propark Mobility has grown to over 750+ locations nationwide and continues to expand rapidly, with a five-year plan to significantly scale our premium hospitality footprint.

Equal Opportunity

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program.