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About the Role

As an Account Manager within CHANEL's Fragrance & Beauty division, you will lead a dynamic team, inspiring them to embody CHANEL values and deliver exceptional client experiences. This role is pivotal in driving retail excellence, cultivating team performance, and upholding the brand image in the market. You will manage day-to-day counter operations, coach, motivate, and mentor the team.

Responsibilities

Inspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowerment.
Lead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations.
Set and review individual and team goals, provide regular performance feedback, and support career development plans.
Partner with the Talent Acquisition team to manage full recruitment cycle.
Contribute to business planning, including forecasting, promotional strategies, and category development.
Monitor and analyse business KPIs to inform strategic actions and improve commercial performance.
Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive client loyalty.
Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies.
Build strong partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives.
Oversee day-to-day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems.
Ensure the flawless execution of brand activations, events, and in-store campaigns.
Uphold brand standards for grooming, presentation, and environment.
Set expectations for client service excellence by leading with authenticity, empathy and deep product expertise.
Champion the brand’s signature service approach, ensuring all client interactions are elevated and immersive.

Requirements

Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance.
The ability to coach and develop a diverse team while fostering a culture of collaboration.
A passion for creating memorable, client-centric experiences.
Strategic thinking with strong commercial awareness and decision-making capabilities.
A solution-focused approach, thriving in a fast-paced and evolving environment.

Skills

People Management
Business Development
Operational Excellence
Client Experience
Leadership
Coaching
Mentoring
Team Development
Recruitment
Business Planning
Forecasting
Promotional Strategies
Category Development
KPI Analysis
Clienteling
Retail Operations Management
Brand Activations
Event Management
In-store Campaigns
Brand Standards
Client Service Excellence
Product Expertise
Commercial Awareness
Decision-Making
Problem-Solving

Location

John Lewis Stratford

Work Type

Permanent
37.5 hours/week

Experience Level

Proven leadership experience in a luxury or premium retail environment

Benefits

Private Medical Insurance covering pre-existing medical conditions and ability to add family members
Online GP App with 24/7 appointments available within 24 hours
Cycle Scheme participation for a tax-exempt bike and/or accessories
Pension
Life Assurance
Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Employee Assistance Programmes and Other Support Lines
Arts & Culture Ticket Discounts across major London attractions
CHANEL Product Discounts
Employee Only Sales
Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

About the Company

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.
Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity, Promoting the autonomy of women.

Equal Opportunity

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.