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About the Role

The Brand Merchandise Specialist supports Senior Account Managers by providing sales and client support, bringing creative branded merchandise solutions to life from concept through delivery. This role blends client service and project coordination with a passion for creative product sourcing, merchandising, and memorable brand experiences.

Responsibilities

• Partner closely with assigned Senior Account Managers to support client relationships and day-to-day account needs.
• Work with clients and Senior Account Managers to understand brand objectives, audiences, budgets, timelines, and project requirements.
• Research, source, and recommend creative branded merchandise solutions for employee appreciation, client gifting, recruiting, events, promotions, corporate branding, and other client initiatives.
• Identify emerging products, retail brands, sustainable merchandise options, and industry trends that may provide new opportunities for clients.
• Develop merchandise recommendations, presentations, and proposals that effectively communicate product concepts and solutions.
• Coordinate product pricing, quotes, samples, availability, and production timelines with suppliers and internal partners.
• Collaborate with suppliers and internal teams to help ensure product quality, branding accuracy, and on-time delivery.
• Support the order process from concept through completion, proactively monitoring timelines, communicating updates, and helping resolve issues as they arise.
• Manage multiple client projects and priorities simultaneously while maintaining accuracy and exceptional attention to detail.
• Build strong working relationships with clients, suppliers, and internal partners and provide responsive, solutions-oriented service.
• Develop and maintain knowledge of supplier capabilities, product offerings, and new merchandise opportunities.
• Maintain accurate and timely client, project, and order information within applicable systems.
• Perform other duties and responsibilities as assigned.

Requirements

• 3+ years of relevant experience in promotional products, merchandising, retail buying, sourcing, branding, marketing, corporate gifting, product development, client service, or a related field.
• Demonstrated experience supporting client relationships and managing multiple projects or priorities.
• Strong product research, sourcing, and problem-solving skills.
• Excellent written and verbal communication and presentation skills.
• Strong organizational and project management skills with exceptional attention to detail.
• Ability to work collaboratively with clients, Sales Partners, suppliers, and cross-functional teams.
• Resourceful, proactive, and comfortable taking ownership of projects from concept through completion.
• Ability to work effectively in a fast-paced environment and adapt to changing client needs and priorities.
• Proficiency with Microsoft Office and the ability to learn and effectively use CRM, order-management, and other business systems.

Skills

• Product research
• Sourcing
• Problem-solving
• Written communication
• Verbal communication
• Presentation skills
• Organizational skills
• Project management
• Attention to detail
• Collaboration
• Microsoft Office proficiency
• CRM systems
• Order-management systems

Location

• Austin, Texas

Work Type

• Onsite
• Full-time

Experience Level

• 3+ years of relevant experience

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401(k) with matching
• Cool swag

About the Company

• Boundless is Your Merch Media Agency®, where creative ideas meet results-driven execution.
• As an industry-leading branded merchandise agency, we fuse agency-level creative with enterprise-level solutions to craft unforgettable merch experiences that ignite Brand Love™.
• Our team brings strategy, storytelling, and design to life through product—and we don’t just follow trends, we spark them.
• Whether we’re building ecommerce ecosystems, launching viral gifting campaigns, or decoding brand archetypes through our BrandEQ™ methodology, we do it with style, strategy, and soul.
• Join the team that’s rewriting the playbook on branded merch—and having a damn good time doing it.
• Boundless has been recognized as: 2025 PPAI Best Places to Work, Top 20 ASI and PPAI Distributor

Equal Opportunity

• At Boundless, we welcome all applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.