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About the Role
New Relic is seeking a strategic and technically adept Competitive Intelligence (CI) Director to lead its competitive intelligence program. This role involves tracking and analyzing competitors in the observability, monitoring, and AIOps markets to inform product and go-to-market strategies, enhance positioning, and increase win rates.
Responsibilities
- Own and scale New Relic’s global competitive intelligence program, including competitor tracking, battlecards, and playbooks.
- Develop and maintain in-depth, technically accurate coverage of key competitors, including product architecture, pricing, roadmap signals, and market positioning.
- Oversee the competitive win/loss program, analyzing reasons for wins and losses to generate actionable insights and recommendations.
- Act as a strategic advisor to Product Management, Product Marketing, Sales, and Analyst Relations, translating competitive intelligence into differentiated messaging.
- Deliver regular field briefings and performance readouts to GTM and executive leadership, quantifying CI program impact.
- Monitor competitor moves, funding, M&A, and category shifts using market intelligence tools.
- Scale AI-enabled CI workflows and automation, integrating with Salesforce, Slack, and enablement tools.
- Champion competitive readiness company-wide, briefing executives on market dynamics and competitive threats.
- Ensure compliance with U.S. export controls and licensing requirements for encryption software and technology roles.
Requirements
- 8+ years of progressive experience in competitive intelligence, with a preference for observability, monitoring, AIOps, DevOps, or infrastructure/cloud software.
- Bachelor’s degree in computer science, Engineering, or a related technical discipline (or equivalent hands-on technical experience).
- Sufficient technical depth to evaluate observability and AIOps capabilities and engage with product teams.
- 4+ years of people management experience.
- 4+ years of experience building and running a CI program and platform at scale.
- Proven track record of developing battlecards, competitive playbooks, and win/loss programs that measurably improve win rates.
- Deep understanding of the observability, monitoring, and AIOps competitive landscape.
- Strong analytical rigor and fluency in using market intelligence tools.
- Excellent written and verbal communication skills, capable of translating complex information into actionable narratives.
- Demonstrated ability to partner cross-functionally and operate autonomously.
- Experience designing or deploying AI/agentic workflows for CI or GTM enablement.
- Hands-on familiarity with Anthropic, Vertex/Gemini APIs and others.
- Experience integrating CI content into CRM and enablement platforms.
- Must be able to verify identity and eligibility to work and complete employment eligibility verification.
- A criminal background check is required.
- Consideration for applicants with arrest and conviction records will be based on individual circumstances and applicable law.
- Visa sponsorship is not available.
- Candidates may be required to pass an export compliance assessment.
Skills
- Competitive Intelligence
- Observability
- Monitoring
- AIOps
- DevOps
- Infrastructure Software
- Cloud Software
- Product Architecture Analysis
- Pricing Analysis
- Roadmap Analysis
- Market Positioning
- Win/Loss Analysis
- Sales Enablement
- Product Marketing
- Analyst Relations
- Messaging Development
- Market Intelligence Tools
- AI-enabled Workflows
- Salesforce Integration
- Slack Integration
- CRM Integration
- Anthropic API
- Vertex/Gemini API
- Communication Skills
- Analytical Rigor
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- 8+ years in competitive intelligence
- 4+ years in people management
- 4+ years building and running CI programs
Education Level
- Bachelor's degree in computer science, Engineering, or related technical discipline (or equivalent hands-on technical experience)
- MBA or advanced degree is a plus
Salary/Compensations
- $180,000—$225,000 USD
Benefits
- Healthcare
- Dental
- Vision
- Parental leave and planning
- Mental health benefits
- 401(k) plan and match
- Flex time-off
- 11 paid holidays
- Volunteer time-off
- Corporate bonus plan
About the Company
- New Relic is a global team of innovators and pioneers dedicated to shaping the future of observability.
- They build an intelligent platform that empowers companies to thrive in an AI-first world by providing unparalleled insight into complex systems.
- New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements.
Equal Opportunity
- Fostering a diverse, welcoming and inclusive environment is important.
- Celebrating talented Relics’ different backgrounds and abilities, and recognizing the different paths they took to reach us.
- Seeking people who feel connected to our mission and values.
- If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
- Compliance with applicable law for hiring, identity verification, eligibility to work, and employment eligibility verification.
- Consideration for applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
- Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers.
- Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
- Review Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy.