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About the Role

Archipelago is seeking a Customer Account Executive to join our growing team. You will be directly responsible for preserving and expanding our customer base in collaboration with our partners. The ideal candidate will have talent in sales and experience in customer service. We expect you to be a reliable professional able to achieve a balance between customer orientation and a results-driven approach. The goal is to find opportunities and turn them into profitable long-term relationships based on trust and mutual satisfaction. As an Archipelago Customer Account Executive, you will be joining a go to market and sales organization that is collaborative, transparent, and supportive both in person and when you are remote.

Responsibilities

Develop the Archipelago channel pipeline with key partners.
Achieve direct responsibility for sales, including building pipeline, acquiring new logos, and associated ARR.
Leverage marketing, business development, sales engineering, and sales development representatives.
Develop referral networks from key relationships and events.
Prospect for and convince companies owning/occupying over $8B of commercial property to become customers.
Assess pain and value alignment with the solution.
Develop a comprehensive understanding of each prospect.
Coordinate the involvement of sales engineering.
Drive the contracting process to completion.
Provide internal feedback on market learnings.
Engage prospects through video conference calls and in-person meetings.
Meet and exceed sales goals (quotas) through strategic prospecting, qualifying, managing, and closing net new opportunities within top insurance brokers.
Run expert discovery, tailor product demos, and drive structured pilots with clear success criteria and timelines.
Prepare Customer Order Forms and manage the contracting process with Finance, Legal, and Security.
Partner with Marketing/BDR on targeted campaigns.
Work with Product and Customer Success to translate pilot feedback into wins and expansions.
Maintain complete and accurate CRM hygiene (activities, contacts, stages, next steps).
Report on KPIs and continuously refine the sales process.

Requirements

2-5+ years of enterprise software sales experience.
Proven success selling SaaS solutions into the insurance sectors.
Experience in the Property Insurance Industry.
Willing to travel domestically.
Candidates must be located in New York, NY or San Francisco, CA metro areas only.

Skills

Sales
Customer service
Collaboration
Work ethic
Resourcefulness
Urgency
Focus

Location

New York, NY
San Francisco, CA

Work Type

Hybrid
In-person collaboration required

Experience Level

2-5+ years

Salary/Compensations

Base salary $110,000 - $150,000 plus incentive compensation.

Benefits

Company Equity Program
Medical, dental, vision and life insurance
Flexible Time Off
Mental Health programs

About the Company

Archipelago is redefining the landscape of commercial property and casualty insurance with an AI Agent that drives business decisions and value for clients.
We equip brokers with an Agent, Hub, and Platform to navigate insurance complexities.
Founded in 2018, Archipelago serves major commercial P&C brokers and their clients, managing over $8B in commercial property.
We have achieved Series B funding from industry-leading investors.
We are seeking individuals with a passion for innovation, a commitment to excellence, and a drive to elevate and empower customers.

Equal Opportunity

We are an equal opportunity employer with a commitment to diversity.
All individuals, regardless of personal characteristics, are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.