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About the Role
VEG works with veterinarians nationwide and in Canada to provide after-hours emergency support for their clients. This role is responsible for onboarding veterinarians into the partnership program, ensuring a smooth and valuable experience, and providing ongoing support. The goal is to facilitate a seamless process for veterinarians and their clients, reflecting VEG's commitment to exceptional service.
Responsibilities
- Manage the end-to-end onboarding process for veterinarians.
- Facilitate logistics of onboarding, including call forwarding activation.
- Serve as the primary point of contact for participating veterinarians.
- Resolve setup and ongoing support issues, including phone tree updates and status changes.
- Monitor program participation and alert local leaders of inactive partners.
- Maintain accurate data on program participation.
- Collaborate with IT Support, Marketing, and Field Leadership for a seamless experience.
- Support new hospital leaders with best practices for partner vets.
- Refine onboarding processes based on feedback.
- Provide monthly reports on program participation and call forwarding usage.
- Perform regular QA checks on partner and program data.
- Troubleshoot advanced call forwarding and phone system issues with providers and internal IT.
Requirements
- Bachelor’s Degree preferred or equivalent experience.
- Proven experience in customer service, customer support, or other client/customer-facing roles.
- Organization, attention to detail, persistence, and project management skills.
- Veterinary industry experience is a plus.
- Positive attitude and collaborative team mindset.
Skills
- Customer Service
- Customer Support
- Client-Facing
- Organization
- Attention to Detail
- Persistence
- Project Management
- Technical Troubleshooting
- Reporting
- Data Management
Location
- Nationwide
- Canada
- White Plains Metro-North station
Work Type
- In-person collaboration at HQ
- Full-time
Experience Level
- Not specified
Education Level
- Bachelor’s Degree preferred or equivalent experience
Salary/Compensations
- $75,000 - $100,000
Benefits
- Bonus
- Comprehensive health and wellness benefits starting on day one
- Access to free therapy or counseling
- Paid parental leave, up to 12 weeks at 100% of regular salary
- Inclusive fertility and family-building care
- Unlimited PTO
- Generous employee referral program
- Casual office attire
- Ability to bring pet to work
- Cool VEG swag
- Food in the fridge
- Free lunches twice a week
- Company laptop
- Monthly cell phone reimbursement
- Free parking
- Shuttle from White Plains Metro-North station
About the Company
- VEG was founded in 2014 with a mission to help people and their pets during critical times by challenging norms and improving the ER experience.
- VEG operates 24/7/365 hospitals nationwide, focusing on the needs of pets and pet parents.
- VEG also prioritizes its employees ('VEGgies'), fostering an environment for growth and belonging.
- The headquarters team supports hospital operations through technology, recruitment, and marketing.
- VEG is a certified Great Place to Work® for 2025 and 2026.
Equal Opportunity
- At VEG, diversity is a strength that fuels innovation and kindness.
- VEG is devoted to creating an environment that reflects the diverse communities served.
- Different perspectives are welcomed and celebrated.
- VEG focuses on providing equitable opportunities for growth.
- VEG promotes inclusive decision-making.
- VEG ensures everyone's perspective is considered.